AWL INDIA
Website:
awlindia.com
Job details:
Company Description AWL India is a leading tech-based B2B supply chain management company, operating across more than 1,700 locations and partnering with over 700 associates in 70 countries. With over 15 years of experience, AWL India provides smart warehousing solutions through WAAS (Warehouse As A Service), enabling clients to avoid large in-house warehouse investments while ensuring timely procurement of goods. The company manages end-to-end logistics and warehousing, including storage, sorting, handling, packaging, distribution, and reverse logistics, with a strong focus on integrity and efficiency. AWL India leverages smart robotics, AI-enabled management systems, real-time data analysis, temperature-controlled storage, and modern tracking and monitoring tools to support diverse industries worldwide. A single dashboard and advanced platforms offer order management, control tower visibility, and quick integration for seamless supply chain operations across India and international markets.
Role Description The CRM Executive role is a full-time, on-site position based in Gurugram. In this role, the CRM Executive will manage and optimize customer relationships, focusing on customer experience, retention, and satisfaction throughout the client lifecycle. Day-to-day responsibilities include handling customer inquiries, tracking service performance, coordinating with internal teams to resolve issues, and maintaining accurate records in CRM systems. The role also involves analyzing customer data, preparing reports, supporting sales initiatives, and identifying opportunities to improve processes and strengthen long-term client partnerships. The CRM Executive will collaborate closely with operations, sales, and support teams to ensure consistent, high-quality communication and service delivery.
Qualifications
- Candidates should possess strong Analytical Skills to interpret customer data, generate insights, and support performance reporting.
- Candidates should possess Customer Retention and Customer Experience skills to build long-term relationships and enhance satisfaction across touchpoints.
- Candidates should possess excellent Communication skills to interact clearly and professionally with customers and internal stakeholders.
- Candidates should possess Sales-related skills to support upselling, cross-selling, and CRM-driven campaigns.
- Experience working with CRM software or customer service platforms in logistics, supply chain, or related industries is beneficial.
- Ability to work collaboratively in a fast-paced environment, with strong problem-solving, time management, and attention to detail.
- Bachelor’s degree in Business, Marketing, Logistics, or a related field, or equivalent practical experience.
- Proficiency in MS Office tools and comfort with technology-driven workflows and data-driven decision-making.
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