Website:
mempulsetech.com
Job details:
Company Description Mempulse Technologies is a fast-growing engineering and talent solutions company focused on building future-ready technology to make life simpler. The organization delivers product engineering, R&D, MVP development, and technology services using cutting-edge digital technologies such as AI, IoT, Edge, Cloud computing, and 5G. Mempulse works across domains including smart agriculture, smart grid, healthcare, logistics, gaming, and enterprise application development with platforms like Salesforce, Oracle, and modern UI/UX. Its teams specialize in Generative AI, LLMs, Computer Vision, Blockchain, IoT, and core engineering areas such as embedded systems, firmware, device drivers, and platform software. Mempulse also provides specialized technical staffing, offshore development center support, engineering talent consulting, and project-based hiring solutions for innovative organizations.
Job Summary
We are seeking an experienced Senior Microsoft D365 Project Operations Support Consultant to provide production support and maintenance for Microsoft Dynamics 365 Project Operations. The ideal candidate will have strong expertise in troubleshooting, incident management, system configuration, and collaborating with business stakeholders to ensure smooth business operations.
Key Responsibilities
- Provide L1 & L2 production support for Microsoft Dynamics 365 Project Operations.
- Troubleshoot and resolve application issues within agreed SLAs.
- Monitor CRM performance and ensure high system availability.
- Perform system configuration, maintenance, and administration activities.
- Coordinate testing and deployment of fixes and enhancements to production.
- Work closely with business users to understand issues and provide effective solutions.
- Collaborate with development, infrastructure, and IT support teams.
- Analyze root causes and implement preventive measures.
- Prepare support documentation, knowledge articles, and incident reports.
- Participate in release management and change management activities.
- Ensure adherence to support processes and best practices.
Required Skills
- 3+ years of experience in Microsoft Dynamics 365 CRM.
- Strong experience with Microsoft Dynamics 365 Project Operations.
- Hands-on experience in production support (L1 & L2).
- Good understanding of CRM administration and configuration.
- Experience in incident management, problem management, and service support.
- Knowledge of testing, deployment, and release management.
- Excellent troubleshooting and analytical skills.
- Strong communication and stakeholder management skills.
Preferred Skills
- Experience working with Microsoft Project Operations modules.
- Knowledge of Azure DevOps or similar work tracking tools.
- Experience working in Agile/Scrum environments.
- Understanding of Power Platform components is an added advantage.
Roles & Responsibilities
- Handle production support activities for Microsoft D365 Project Operations.
- Resolve user-reported issues and service requests.
- Coordinate with business users and technical teams for issue resolution.
- Perform system health checks and maintenance activities.
- Support deployments and post-production validation.
- Maintain documentation and support knowledge base.
- Ensure compliance with organizational support standards.
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