YourHappyLife
Website:
yourhappylife.com
Job details:
We’re hiring for a role that sits at the heart of our business: Customers.
At a growing wellness & personal care brand, one thing matters more than anything else — how well we understand our customers.
Not just their orders.
But their behaviour, feedback, and journey with our brand.
That’s why we’re looking for CRM / Customer Insights Executives who love solving the puzzle of customer behaviour and turning insights into growth.
📍 Location: Bandra West, Mumbai (Onsite)
⚡ Joining: Immediate (1–15 days preferred)
👥 Open Roles:
• Senior CRM: 4–5 year’s experience
• Junior CRM: 1–2 year’s experience
This role sits at the intersection of customer relationships + data + growth.
What the Junior Role will focus on:
• Building strong customer relationships and driving sales
• Managing orders, dispatch coordination, and customer queries
• Running WhatsApp / email campaigns through CRM tools
• Analyzing Shopify cohort data to improve retention (huge plus)
• Identifying high-value customers and upselling opportunities
• Supporting marketing automation campaigns
• Managing operations through Shopify & Easycom
What the Senior Role will lead:
• Customer retention & loyalty programs
• Customer journey mapping & optimization
• Data-driven CRM campaigns
• Customer insights & feedback analysis
• CRM platform management & email marketing
• Collaboration with marketing, sales & operations teams
• Tracking retention, engagement & campaign performance
We’d love to meet someone who:
✔️ Speaks English & Hindi fluently
✔️ Has experience in FMCG / Lifestyle / D2C brands
✔️ Knows Shopify, Easycom or CRM tools (big advantage)
✔️ Loves customer behaviour, insights, and retention marketing
✔️ Can join within 1–15 days
Why join us?
✨ Fast-growing wellness & personal care brand
💰 Performance-based incentives
📈 Career growth into CRM / Retention / Sales leadership roles
🚀 Work that directly impacts revenue, loyalty, and brand trust
📩 Interested candidates can apply or send their CV at: people@yourhappylife.com
Click on Apply to know more.