1XL Universe
Website:
1xl.com
Job details:
Job Title: CRM & Automation Specialist
Company: Level141
Location: Ahmedabad
CTC: Best in Industry
Type: Full-Time
Job Mode: Work From Office
Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM
Experience: 5+ Years (experience in CRM implementation, workflow automation, API
integrations, and business process automation.)
About Us
Level141 is a Dubai-based group company of 1XL that helps businesses achieve sustainable growth through its Integrated Marketing Flow (IMF) approach. We combine business strategy, branding, digital marketing, content creation, automation, AI, and technology to build end-to-end growth systems that attract the right audience, generate qualified leads, increase conversions, strengthen customer relationships, and drive long-term business success.
Job Overview
We are looking for a highly skilled CRM & Automation Specialist to design, implement, and optimize CRM systems and business automation workflows. The ideal candidate should have hands-on experience with CRM platforms, workflow automation tools, API integrations, and AI-powered solutions. This role involves building scalable CRM ecosystems, automating business processes, integrating multiple SaaS applications, and improving operational efficiency across sales, marketing, and customer support teams.
Key Responsibilities
- Design, implement, customize, and maintain CRM platforms based on business requirements.
- Build and manage sales pipelines, lead management systems, customer lifecycle workflows, and automation processes.
- Develop advanced automation workflows using Zapier, Make (Integromat), and n8n.
- Create custom CRM applications and internal business tools using Lovable and Base44.
- Develop AI-assisted workflows using Claude Code and other AI-powered development tools.
- Integrate CRM platforms with websites, landing pages, forms, payment gateways, email marketing platforms, and communication tools.
- Build and maintain integrations using REST APIs, Webhooks, JSON, OAuth Authentication, and Postman.
- Configure and manage WhatsApp Business API, Meta Developers App, and Meta Graph API integrations.
- Automate lead assignment, follow-ups, reminders, notifications, approvals, and reporting workflows.
- Develop dashboards and reports to monitor CRM performance and business metrics.
- Ensure CRM data accuracy, integrity, and security.
- Troubleshoot automation failures, integration issues, and workflow bottlenecks.
- Collaborate with Sales, Marketing, Operations, and Product teams to identify automation opportunities.
- Document automation workflows, system architecture, and integration processes.
- Continuously evaluate and implement new automation technologies to improve business efficiency.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Minimum 4 years of experience in CRM implementation, workflow automation, and API integrations.
- Hands-on experience with CRM customization and automation platforms.
- Strong understanding of REST APIs, Webhooks, JSON, and OAuth authentication.
- Experience working with no-code and low-code automation platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and documentation skills.
- Ability to manage multiple automation projects simultaneously.
Required Technical SkillsCRM Platforms
Automation Platforms
- Zapier
- Make (Integromat)
- n8n (Mandatory)
AI & Development Tools
Integration Technologies
- REST APIs
- Webhooks
- JSON
- OAuth Authentication
- Postman
Communication & Messaging APIs
- WhatsApp Business API
- Meta Developers App
- Meta Graph API
Additional Skills
- Google Sheets Automation
- Email Automation
- Lead Management Systems
- Workflow Optimization
- Basic JavaScript (Preferred)
- SQL (Preferred)
Click on Apply to know more.