Website:
eminentpaper.com
Job details:
Company Description
Eminent Paper Industries LLP, based in Kosamba, Surat, Gujarat, is a leading kraft paper manufacturer with a daily production capacity of 250 tons. Specializing in 100% recycled kraft paper for packaging across sectors like FMCG, automobiles, pharma, textiles, and e-commerce, the company serves both domestic and international markets with reliability and efficiency. Our operations are ISO-certified, ensuring zero-compromise quality through rigorous testing and a client-oriented approach led by a dedicated CRM and logistics team. With over 750 clients across 27+ cities and 5+ states, we pride ourselves on building a sustainable legacy with eco-friendly manufacturing processes designed for superior product performance and customer satisfaction.
Roles & Responsibilities:
- Manage and maintain customer relationships to ensure high customer satisfaction
- Handle customer inquiries, complaints, and follow-ups in a timely manner
- Coordinate between sales, accounts, dispatch, and production teams
- Maintain and update customer data, orders, and communication records in CRM systems
- Track sales orders, dispatch status, and payment follow-ups
- Assist the sales team with reports, customer feedback, and data analysis
- Ensure proper documentation and record-keeping related to customers
- Support customer retention and repeat business initiatives
Scope of Work / Required Skills
· Good communication skills (verbal & written)
· Strong customer handling and problem-solving ability
· Basic knowledge of CRM systems and MS Excel
· Proficiency in Google Sheets
· Ability to coordinate with multiple departments
· Strong time management and attention to detail
· Positive attitude and team-oriented
Click on Apply to know more.