Technical Services and Support Intern

Critical Start

Experience: 0+ yrs
Location: Pune, Maharashtra, India
Job type: Internship

Required skills

Jira
ServiceNow
Zendesk

About the role

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B+ in assets under management and a portfolio of 90+ companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations – reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio, enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

Critical Start, a Vista-backed company, is on a mission to stop breaches, simplify security, and shape the future of cyber defense. We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT, helping organizations outpace evolving threats with faster response and measurable risk reduction.

Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer's trust.

If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.

With Vista’s investment and strategic guidance, we combine the agility of a growth-stage company with the scale, stability, and career opportunities of a global technology network. Our teams are empowered to innovate, collaborate, and build meaningful solutions that drive measurable outcomes for customers worldwide.

Our Employee Value Proposition (EVP)

At Critical Start Technologies Private Ltd., our people are our greatest advantage, and we empower our team to make a real impact by transforming how the world defends against cyber threats. Our employee value proposition reflects what we stand for and the experience we create for every team member:

Purpose-Driven Mission
Join a team united by a clear and inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. Every role directly contributes to protecting organizations and strengthening global resilience.

Innovation at the Core
Innovation is in our DNA. From pioneering the first MOBILESOC app to leveraging AI to reduce investigation time by 99.3%, we continuously push boundaries. Team members can work with cutting-edge technologies that redefine what’s possible in cybersecurity.

Human + AI Collaboration
We combine the best of machine intelligence and human judgment to deliver trusted outcomes. You’ll work in an environment where AI elevates expertise—through AI-assisted triage, automated alert resolution, and analyst copilots—empowering you to focus on high-impact work.

High-Trust, High-Impact Culture
We thrive on collaboration, transparency, and shared success. Your ideas are valued, your growth is supported, and your contributions drive meaningful results. This is a place where your work truly matters.

Together, these pillars define what it means to work at Critical Start, a place where you can do the most meaningful work of your career, supported by Vista’s global ecosystem. Vista’s ecosystem enables purposeful career mobility and sustained professional growth. Employees benefit from the ability to build diverse experiences, collaborate with high-performing peers across portfolio companies, and progress into new roles within a global network of leading enterprise software organizations. This shared talent environment strengthens capabilities, broadens perspective, and supports long-term career development across the Vista portfolio.

Join us and let’s build the future of cybersecurity together! Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.

We are seeking a motivated Technical Support and Services Intern to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations.

You will work closely with mentors while contributing to real-world projects and gaining hands-on experience in cloud-based systems and modern Support and Services. The ideal candidate enjoys customer interactions, logical troubleshooting, solution centric approach and self-learning new tech. You are detail-oriented, eager to explore new technologies, and thrive in a collaborative, fast-paced environment. You should have a strong interest in learning the products, technology and customer centric approach. This internship provides the opportunity to strengthen problem-solving, customer facing skills while contributing to projects that power scalable, reliable, and secure cloud-based applications in enterprise cybersecurity and automation.

This in-person internship will be based at our Pune office from June 01, 2026, to Nov 30, 2026, with an expected commitment of 25–30 hours per week at a max stipend of ₹30,000/month, depending on skills and experience. Please note that expense reimbursements are not provided for this position.

The Technical Support and Services Intern will provide the first line of support and services to Critical Start customers, ensuring accurate and timely ticket handling for first level of analysis, and as required - break/fix, bug, and enhancement requests across Endpoint, SIEM, and security-focused tools.

You will collaborate with internal teams to provide insights and analysis for critical systems and act as incident manager for major issues from initiation to resolution, including delivering a root cause analysis (RCA) to customers.

This role involves managing ticket queues to meet or exceed KPIs, communicating customer risks to Mentors, Manager or Customer Success, and contributing to knowledge sharing through documentation. Additionally, you will collaborate (in consultation with mentors) with R&D, Development, and Product teams to relay feedback, participate in ongoing training to support your professional growth, and create, author, and review knowledge articles that empower team members and enhance the customer experience.

Required Qualifications:

Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, Cybersecurity, Electronics, or a related field, in the final year of study.
Strong interest in customer support, technical support, or cybersecurity, with a willingness to learn how SaaS, Cloud, and Managed Security Service Provider (MSP/MSSP) environments work.
Basic understanding of how customer support/services functions — including the importance of clear communication, timely follow-ups, and structured problem-solving.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
A collaborative mindset and eagerness to work with team members across functions to solve problems.
Familiarity with the concept of ticketing systems (e.g., Jira, ServiceNow, Zendesk) — through coursework, projects, or self-learning is a plus.
Willingness to self-learn and can-do attitude as part of the internship experience.
Self-motivated, detail-oriented, and able to manage time effectively in a fast-paced learning environment.

Desired Qualifications:

Exposure to cybersecurity concepts through coursework, certifications (e.g., CompTIA Security+, Google Cybersecurity Certificate, Microsoft SC-900), online courses, or personal projects.
Awareness of SIEM platforms such as Splunk, Microsoft Sentinel, SumoLogic, or Devo — even at an introductory or lab level.
Basic familiarity with log management concepts, data forwarding, or how endpoints communicate with monitoring tools.
Introductory knowledge of query languages such as SPL, KQL, or SQL — even from academic projects or tutorials.
Working knowledge of the Linux command line (file navigation, basic commands, viewing logs).
Foundational understanding of AI, ML, and GenAI concepts and how they apply to customer experience and cybersecurity.
Awareness of data privacy principles and responsible use of AI tools — including not sharing sensitive or confidential information in public AI systems.
Participation in hackathons, cybersecurity CTFs, internships, capstone projects, or open-source contributions is a plus.

Joining Critical Start Technologies Private Ltd. means contributing to a mission-driven team while being part of the broader Vista portfolio family. You’ll have the opportunity to innovate, grow your career, and help share the future of Critical Start in India, while staying connected to peers and leaders across Vista’s global network. We offer a dynamic, supportive, and engaging work environment where meaningful work and a relaxed, comfortable culture go hand in hand!

Be part of something bigger. Build your career with Critical Start, powered by Vista.

What does our Compensation and Benefits package entail?

Competitive salary
Statuary PTO (Paid Time Off) policy
Depending on the role, you may work in the office, remotely, or adopt a hybrid work model.

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mental and Physical Requirements

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.

Physical:

Stationary position for extended periods of time.
Constantly operate a computer.
Occasionally you may be required to move equipment or other items up to 20 lbs.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Mental:

Must be able to apply established protocols in a timely manner.
Make timely decisions in the context of workflow.
Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
Ability to work effectively and efficiently in high stress situations.
Ability to simultaneously address multiple complex problems.

How to Apply:

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/

About Critical Start

Provides 24/7 managed detection and response cybersecurity services.

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