About the role
As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you'll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client's goals. You will be a key player in scaling the support of our clients and improving the overall efficiency of the Operations processes.
Optimize existing clients set up:
Being an expert on the standard Criteo products from a technical perspective
Establish trustful relationships with other Operations and Commercial Teams
Work with the Client Focus Teams to understand and execute the operational tasks related to client's business objectives
Execute the implementation of new features and products
Troubleshoot standard product issues and propose ways forward
Continuous improvement of processes and tools:
Participate with the broader global team to improve and develop new tools and processes.
Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
Identify bugs, report them, and work close to our escalation and R&D teams on their resolution
Proactive review of processes, tools and solutions that will have an impact on our overall efficiency
About the company
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
