Product Support Engineer

As a Product Support Engineer, you will be responsible for providing technical assistance and troubleshooting to our customers, ensuring they have a seamless experience with our products. You will work closely with our engineering team to understand product functionalities, identify and resolve issues, and provide feedback to drive product improvements. Your primary responsibilities will include:- Providing technical support and guidance to customers, partners, and internal teams- Analyzing and troubleshooting complex product-related issues- Documenting and escalating issues to the engineering team- Collaborating with cross-functional teams to improve product quality and customer satisfaction- Staying up-to-date with product features, updates, and industry trends- Continuously expanding your technical knowledge and skills

Criteo is a global technology company that provides advertising and marketing solutions for businesses of all sizes. We are a team of passionate innovators who are dedicated to helping our clients grow their businesses and reach their target audiences. Our solutions include ad retargeting, dynamic creative optimization, and personalized recommendations, all powered by our advanced AI and machine learning algorithms.