Operational Manager and Product Owner (Salesforce Admin)

We are looking for candidates who will be able to understand business requirement, map out exact functional requirements and manage project delivery in close collaboration with IT partners. The candidate should be able to handle a team of operational experts and manage BAU expectations of the business. Key responsibilities as an Operational Manager and Project manager: Oversee day-to-day operations, ensuring smooth workflow and adherence to established standards. Identify areas for improvement and implement strategies to enhance operational efficiency and monitor key performance indicators (KPIs) and develop action plans to address any shortcomings Achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Drive automation and efficiency initiatives across the team Foster a culture of continuous improvement and innovation Plan, organize, execute and monitor the projects assigned to the teams. Preparing strategy and presenting ideas for stakeholders. Conduct budget reviews and report cost plans to upper management Partner with cross-functional teams to improve proprietary tools, processes and systems. Develop, implement, and maintain quality assurance protocols for the team Increase the efficiency of existing processes and procedures to enhance the company's internal capacity Lead, motivate, and support operations team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Work closely with legal and infosec departments to ensure that processes remain compliant and work with audit teams to complete annual audit of the internal processes

CRISIL is a leading, agile, and innovative global analytics company driven by its mission of making markets function better. It is India's foremost provider of ratings, data, research, analytics, and solutions with a strong track record of growth, culture of innovation, and global footprint. It has delivered independent opinions, actionable insights, and efficient solutions to over 100,000 customers through businesses that operate from India, the US, the UK, Argentina, Poland, China, Hong Kong, Singapore, Australia, Switzerland, Japan, and the United Arab Emirates (UAE). It is majority owned by S&P Global Inc, a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. CRISIL is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.