Ready Mix Customer Service Representative (Pueblo, CO, US, 81007)

 

Job ID:  522986

 

United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

  

 

 

Position Summary   The Ready-Mix CSR works in a dynamic and fast-paced environment to fulfill the needs of customers throughout Southern Colorado. Answer the phone promptly with an accommodating tone of voice, takes the customer’s order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Dispatch Manager.   Wage Ranges from $18.00 to $22.00 per hour, dependent upon experience.   Key Responsibilities (Essential Duties and Functions) CSR must be aware of special jobsite conditions that require specific trucks, spacing, material needs, etc. CSR needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs. CSR must be customer service minded and, be able to keep a level head under stressful conditions in a high paced environment. CSR must be able to quickly build rapport and relationships with others, including team members, customers & vendors. Responsible for a safe work environment for themselves and co-workers. Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment.   Follow directions of Dispatch Manager as to daily tasks and expectations. Display a professional, positive and courteous attitude to co-workers, supervisors, and the public at all times. Reliable attendance is essential to performance in this role. Possess a level of determination to successfully maximize production and efficiencies.   Maintain a positive attitude. Promote and maintain a clean Work Environment. Suggest and implement new ways to make our business better. Such other duties as may be assigned from time to time.

Qualifications

Education/Experience

• High School Degree or General Education Degree (GED).
• Knowledge of concrete and construction industry is preferred.
• Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

Work Requirements

• Must be 18 years of age or older.
• Must pass pre-employment drug screen and criminal background check.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
• Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
• Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
• Handle multiple tasks concurrently and perform under pressure.
• Perform opening and closing procedures.
• Must be able to act quickly and creatively to solve problems; work independently and make decisions.
• Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
• Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
• Report to work at the designated start time.
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role. This is 5 days a week M-F position, with occasional Saturdays as needed.

 

Knowledge/Skill Requirements.

 

• Ability to read and comprehend simple instruction, short correspondence, and memos.  Ability to write correspondence.  Abilit to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiple and divide in all units of measure using whole number, common fractions and decimals.  Ability to compute rate, ratios, percent, and to draw and interpret bar graphs.
• Ability to apply common sense and understanding to carry out detailed, but uninvolved written and oral instructions.
• Basic computer skills for entering orders. Outlook, Word, Excel, Keyboard 25 + wpm.
• Extensive knowledge of Pueblo and Southern Colorado, ability to read and understand maps.

• Communicate effectively with a wide variety of customers and be an effective problem solver.Bi-lingual in Spanish preferred, but not required

 

Key Competencies

 

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to needs.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
• Initiative -Asks for and offers help when needed; able to consistently work independently.
• Innovation - Generates suggestions for improving work.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

 

 

 

 

Physical Requirements

 

• Physical Requirements
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Able to communicate with others by telephone and in person.
• Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.
• The employee is frequently required to sit, climb, and use hands.

 

Work Environment

 

• Work Environment
• Standard office environment.
• In office required, not a remote position.
• Handle multiple tasks concurrently and perform under pressure.

 

The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

 

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

United Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability

 

CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

 

Manufactures and distributes diversified building materials and construction products.