AI Deployment Engineer

PartnerHero is hiring an AI Implementation Engineer to manage technical implementation activities following a customer sale and throughout the customer's onboarding process. You will ensure our customers, who we refer to as Partners, have a successful implementation and onboarding - on-time and within budget. Onboarding a new Partner is arguably the most important milestone in their journey with PartnerHero. Their anticipation and expectations are at an all-time high during the time period immediately following contract execution. We can capitalize on this enthusiasm by providing an experience for our Partners that leads to early wins and sustained success. In this role, you will collaborate with Product, Engineering, CX Design, Operations, and other internal stakeholders to ensure all new onboarding efforts accurately address Partner needs and are appropriately supported by key stakeholders. What you'll do Collaborate with customers and pre-sales teams to understand requirements through detailed discovery and information gathering Work with Engineering and Product teams to review the scope, discuss CX design options, identify potential risks and establish timelines Design, build, and deploy the CX bot Collaborate with design engineering teams and the Partner to connect the Partner's knowledge sources to the platform Develop, test, and implement the models to enhance bot accuracy, performance and stability Integrate bot with existing systems and platforms to provide seamless user experiences Facilitate User Acceptance Testing with the Partner to validate the deployment Oversee the bot's deployment to the production environment, ensuring a smooth launch Continuously monitor and optimize bot performance, adjusting based on user feedback and analytics Create operating procedures for support associates and ensure successful completion of their training on support systems and the AI bot Serve as a liaison between Crescendo's Product team and customers, capturing feedback and communicating product updates Collaborate with Sales, Customer Success and other internal teams to ensure consistent customer experiences What we expect from you 4-6 years of experience building and deploying conversational AI solutions (voice and chat bots) 4-6 years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or enterprise software Demonstrate strong practical knowledge of web technologies, including HTML, CSS and JavaScript Proficiency with bot development platforms such as Google Dialog Flow, Amazon Lex, Microsoft Bot Framework, or similar Experience with cloud platforms (AWS, Azure, Google Cloud) Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade C-suite leaders and stakeholders Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively Strong analytical and problem-solving abilities

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere. We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.