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REAL TIME ANALYST (DATA ANALYST)

Salary

₹2 - 2.5 LPA

Min Experience

1 years

Location

Thane

JobType

Full Time - Permanent

About the job

Info This job is sourced from a job board

About the role

Monitor real-time work volume, schedule adherence and agent's activity Manage queue and coordinates with operations for agent's schedules adjustments and no-productive activities Provides inputs and analysis on volume trends, AHT, utilization, shrinkages and attendance Prepare and generate real-time performance reports to leaders

Skills

Microsoft Excel
Google Workspace
Data Analyst
BPO
Analysis