Systems and Automation Analyst

The Enrollment Management Systems & Automation Analyst leads the design, implementation, and optimization of automation and Artificial Intelligence (AI)-enabled solutions across Enrollment Management systems, including Banner, Slate, TouchNet, and related platforms.

This role focuses on enhancing the user experience, improving operational efficiency, and enabling data-informed decision-making through cross-functional collaboration with Admissions, Operations, Student Financial Services, and Enrollment Analytics & Reporting.

The Analyst serves as a bridge between functional teams and technical systems, identifying opportunities for innovation, streamlining processes, and supporting scalable, future-focused enrollment operations. 

Key Responsibilities

• Automation & AI Implementation 
  • Identify and evaluate opportunities to automate manual and repetitive processes across Enrollment Management  
  • Design and implement workflows in systems like Slate and Banner  
  • Evaluate and optimize current AI tools (transcript reader, Slate AI)  
  • Research, evaluate, and implement AI and emerging technologies to enhance enrollment and student financial processes 
  • Reduce redundancy and improve processing speed  
• Cross-Functional Systems Strategy 
  • Partner with Enrollment Operations, Student Financial Services, and Enrollment Analytics & Reporting to understand business needs  
  • Translate operational challenges into scalable system-based solutions using existing technology 
  • Collaborate with functional teams to test and validate solutions 
  • Support alignment of system usage across departments 
  • Ensures all systems, processes, and data practices comply with applicable federal regulations 
• User Experience
  • Improve staff and student interaction with systems  
  • Optimize communication flows (especially in Slate CRM) 
  • Reduce friction in processes like application, aid, and billing 
• Systems Integration & Process Design
  • Ensure Banner, Slate, TouchNet, etc., work together effectively  
  • Map and redesign business processes across departments  
  • Support data flow integrity between systems
• Innovation & Continuous Improvement
  • Stay current on EM technology trends  
  • Pilot new tools and enhancements  
  • Recommend scalable solutions  

Education & Experience

• Bachelor’s degree in accounting, business, or a related field (Master’s preferred).
• 5-7 years of experience in student financial services or higher education finance.
• Experience with Banner, Slate, CRM systems, or ERP platforms  
• Experience with automation tools, APIs, or integration platforms 
• Exposure to AI tools or technologies in a business or operational setting 

Knowledge, Skills & Abilities

• Familiarity with Slate CRM, Banner, TouchNet, or similar systems 
• Understanding of enrollment management operations  
• Process mapping / business process improvement  
• Familiarity with automation tools (Slate workflows, APIs, RPA, etc.)  
• Comfort with AI tools and emerging tech  
• Strong cross-functional communication skills  
• Strong analytical and problem-solving skills 
• Data literacy  

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at HR@creighton.edu. Creighton University seeks candidates who understand, respect, and can contribute to the University's mission and values.