DVP / VP - Operations Strategy

We are looking for a Vice President/Dy Vice President of Operations Strategy. In this critical role, you will play a key role in defining the operations and customer experience roadmap by working closely with the Operations leadership, you will: - Identify and evaluate process improvement opportunities, including vendor diversification and automations. - Help to identify and implement new technologies to enhance customer experience and operational efficiency. - Conduct in-depth competition benchmarking and identifying best practices available in the ecosystem - Collaborate with cross-functional teams on a variety of key projects Who We Are Looking For You possess a deep understanding of the Indian financial services landscape, particularly the NBFC sector and the dynamics of digital disruption. Here are the key qualities we seek:- Proven Strategy Expertise (8+ years): A demonstrably successful track record in developing and executing high-impact projects for leading financial institutions or NBFCs. - Digital Acumen: Deep understanding of the digital financial services ecosystem, emerging technologies (FinTech, AI, Blockchain), and their potential to revolutionize the NBFC space. - Leadership Presence: An inspiring and collaborative leader who can effectively communicate complex strategies to senior management and stakeholders. - Analytical Prowess: Highly analytical with exceptional problem-solving skills, leveraging data insights to inform strategic decision-making.

Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population. Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people.Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Based in Singapore, over 1,000 employees work across Saison’s global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil.Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment.