Creditas Solutions
Website:
creditas.in
Job details:
Company Description Creditas Solutions is an innovation-driven technology company that helps lending institutions worldwide improve debt collections through advanced, tech-based solutions. As the creator of Ethera, the world’s first SaaS-based “Neo Collections” platform, Creditas offers a holistic and dynamic digital collections experience that enhances brand perception and customer satisfaction. The company leverages comprehensive technology to support creditors in optimising customer engagement, detecting delinquency, promoting financial literacy, managing portfolios, and improving recovery outcomes. Founded in 2015 by Anshuman Panwar and Madan Srinivasan, Creditas Solutions is recognized as a global pioneer in frictionless digital debt collections.
Role Description The Credit Counselor will provide guidance to customers on managing debt, improving credit health, and exploring suitable repayment and consolidation options. Day-to-day responsibilities include assessing individual financial situations, explaining credit terms and repayment plans, and helping customers create realistic budgets and strategies to reduce debt. The role involves regular interaction with customers to address questions, offer financial education, and support them through the collections process in a respectful and compliant manner. The Credit Counselor will collaborate with internal teams to share insights from customer interactions, ensure accurate documentation, and contribute to process improvements. This is a full-time, on-site role based in Gurugram.
Qualifications
- Candidates should possess strong skills in Credit Counseling and financial guidance to support customers in managing debt responsibly.
- Candidates should possess solid knowledge of Credit and Finance to interpret credit reports, explain lending terms, and recommend appropriate solutions.
- Candidates should possess expertise in Debt Consolidation and repayment planning to help customers structure manageable and sustainable payment plans.
- Candidates should possess excellent Interpersonal Skills, including active listening, empathy, and clear communication, to build trust with diverse customers.
- Relevant experience in collections, consumer finance, banking, or financial advisory is beneficial.
- Ability to work with targets, maintain accurate records, and follow regulatory and organizational compliance standards.
- Proficiency in basic computer applications and CRM tools; comfort working in a technology-driven environment.
- Undergraduate degree in finance, economics, business, or a related field is preferred; professional certifications in credit or counseling are an advantage.
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