Capital Now
Website:
capitalnow.in
Job details:
Role Summary
The Credit Bureau Reporting & Dispute Resolution Analyst is responsible for accurate and timely reporting of borrower credit data to all Credit Information Companies (CICs), managing bureau disputes, ensuring regulatory compliance, and maintaining high data quality standards. The role involves close coordination with IT, Risk, Finance, and Operations teams to ensure seamless reporting and issue resolution.
Key Responsibilities
1. Credit Bureau Data Reporting & Submission
- Ensure timely and accurate monthly/fortnightly reporting of borrower data including loan accounts, repayment history, delinquency status, and closures to all four CICs: TransUnion CIBIL, Experian, Equifax, and CRIF High Mark.
- Extract, map, and validate data from the Loan Management System (LMS) into prescribed bureau formats (e.g., Uniform Data Format – UDF).
- Prepare and upload OLM (Online Management) files for regular reporting, corrections, updates, and deletions.
- Monitor bureau acknowledgements, error files, and rejection reports, ensuring prompt corrective action and re-submission.
- Maintain 100% data quality standards, minimizing rejection rates and reporting errors.
2. Data Reconciliation & Quality Assurance
- Perform regular reconciliation between internal system data and CIC-generated reports.
- Identify and rectify discrepancies such as incorrect account status, payment history mismatches, duplicate records, or incorrect borrower details.
- Conduct pre- and post-submission validation checks to ensure data accuracy and integrity.
- Implement continuous quality checks to reduce repeat errors and improve reporting efficiency.
- Handle credit bureau-related disputes raised by customers or received directly through CIC portals (online and offline).
- Investigate disputes by coordinating with Risk, Operations, Finance, Sales, and IT teams.
- Update dispute status, upload supporting documents, and track closure confirmation on CIC portals or Emails.
- Maintain proper documentation and audit trails for all dispute cases.
- Ensure strict adherence to RBI guidelines on Credit Information Reporting (CIR) and provisions of the CIC Act, 2005.
- Support internal, statutory, and regulatory audits by providing accurate data, reports, and supporting documentation.
- Coordinate with IT and Product teams for system changes, validations, and enhancements related to bureau reporting.
3. MIS and Reporting
- Prepare and circulate MIS reports covering submission status, rejection rates, dispute volumes, resolution TATs, and error trends.
- Analyze root causes of data rejections and disputes and drive long-term corrective actions in collaboration with IT/Product teams.
- Provide periodic updates to senior management, compliance, and risk teams on CIC-related metrics.
Required Skills & Qualifications
Experience
- 2–6 years of experience in Credit Bureau Reporting / Credit Operations, preferably within an NBFC, Bank, or FinTech environment.
Technical Skills
- Strong proficiency in MS Excel (Advanced) for data analysis, validation, and MIS reporting.
- Working knowledge of SQL for data extraction and reconciliation is preferred.
- Hands-on experience with OLM file preparation, validation rules, and CIC portals.
Knowledge
- In-depth understanding of RBI regulatory guidelines related to CIC reporting.
- Knowledge of consumer and commercial data structures, loan products, and credit lifecycle events.
Analytical & Communication Skills
- Strong analytical ability to identify inconsistencies across large datasets.
- Excellent written and verbal communication skills for coordination with internal stakeholders and external bureaus.
- High attention to detail with a strong compliance mindset.
Education
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Key Performance Indicators (KPIs)
- Submission Timelines: 100% on-time CIC submissions (Weekly/monthly/fortnightly).
- Data Accuracy: Maintain bureau rejection rates below 1–2%.
- Dispute Resolution TAT: Closure of customer disputes within prescribed timelines (7–30 days).
- Audit Observations: Zero or minimal audit findings related to CIC reporting.
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