Customer Success Team Leader

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.'s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. We are looking for an experienced and passionate Customer Success Team Lead to guide and support our SMB and Corporate segment customers in the U.S. market. You will lead a team of Customer Success Managers, ensuring they provide exceptional value to our customers throughout their journey with Creatio. Your leadership will drive customer adoption, satisfaction, retention, and expansion by building strong relationships and delivering measurable business outcomes. Responsibilities: Lead and mentor a team of CSMs, providing hands-on guidance on best practices for managing implementations, stakeholder engagement, renewal strategy, commercial structuring, and QBR execution. Analyze customer data to identify trends, track team performance, and drive continuous improvement across regional customer success operations. Ensure all implementations in the region are on track. Proactively track milestones, identify blockers, assess risks, and determine whether challenges lie with the partner, customer, or internal teams - then provide leadership to course-correct as needed. Stay directly involved in key customer and partner accounts to strengthen executive relationships and ensure long-term customer health and satisfaction. Support your team in helping customers realize value and achieve desired outcomes, ensuring high ROI and long-term success with Creatio solutions. Possess enough technical understanding to grasp core support issues and concepts. Lead and coordinate escalations with internal teams and leadership when necessary to drive swift resolutions for technical issues. Deliver compelling presentations and lead customer-facing conversations confidently at the executive level.

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.