Create Wellness is looking for a Distribution & Logistics Manager to own the day-to-day execution of the flow of goods within our supply chain. This is a highly operational, hands-on role — you’ll sit at the center of how our products move: coordinating raw goods shipments across the country to manufacturing partners, managing inbound and outbound flows with our 3PL, and making sure finished product reaches our retail and DTC customers on time.
You’ll report directly to the Director of Distribution & Logistics and will own the operational relationship with our third-party logistics provider, driving accountability, service levels, and continuous cost improvement.
This role demands someone who shows up ready to execute, brings a “get it done” mentality to every challenge, and communicates openly and directly with the people around them. Cross-functional collaboration is a core part of how we operate at Create — you’ll partner closely with every team.
Key Responsibilities:
Shipment Coordination & Logistics Execution
- Manage the full shipment schedule for raw goods moving across the country to co-manufacturers, ingredient suppliers, and other partners.
- Coordinate all inbound and outbound flows through our 3PL, ensuring inventory arrives on time, in full, and in good condition.
- Oversee domestic freight for retailer replenishment, DTC fulfillment, and special projects.
- Maintain 100% visibility and accountability across all open shipments — track it, flag it, resolve it.
3PL Relationship & Cost Management
- Serve as the primary operational point of contact for our 3PL partner, managing day-to-day performance, escalations, and continuous improvement.
- Hold the 3PL accountable to SLAs; proactively surface issues before they impact the business.
- Identify and lead cost optimization opportunities within logistics and fulfillment, from carrier rate negotiation to process efficiency.
- Maintain and improve 3PL systems integrations (WMS, TMS) to ensure accurate data flow.
Vendor & Supplier Coordination
- Communicate regularly with raw goods suppliers and contract manufacturers on shipment readiness, production timelines, and delivery expectations.
- Partner with the Inventory Planner to align PO timing with lead times, MOQs, and production windows.
- Track supplier KPIs and maintain structured performance records; escalate issues when needed.
Systems & Documentation Ownership
- Own D&L info accuracy — lead times, shipping documents, shipping schedules, and order flows.
- Monitor exceptions and resolve them quickly in partnership with internal teams.
- Contribute to the ongoing stabilization and improvement of our ERP environment.
Cross-Functional Collaboration
- Work closely with Inventory Planning, Finance, Sales, and Brand to align logistics execution with broader business priorities.
- Keep stakeholders proactively informed — no surprises, clear communication, solutions-forward thinking.
- Contribute to operational process improvements that help the team scale.