About the role
Craft CMS is hiring a Remote Technical Support Engineer (💰~$85k - $100k, Worldwide). Pixel & Tonic, the team behind Craft CMS, is looking for an experienced Technical Support Engineer. The ideal candidate enjoys diving into complex technical issues, is experienced with Craft CMS, is as comfortable on the front-end as the back-end of a site, and is ideally available working APAC or Eastern European hours. We take pride in providing exceptional customer support, so it's important that this candidate has excellent written and verbal communication skills, is friendly and has a good sense of humor. At Pixel & Tonic, we work hard to create software that developers love using, but we like to have fun while we do it!
In this role, you'll have the opportunity to:
Help shape the future of support at Pixel & Tonic across Craft CMS, Craft Commerce, and future products
Make a meaningful impact on thousands of customers and developers by helping them solve technical issues they're encountering with Craft CMS and first-party plugins
Find creative ways to help customers solve their problems
Travel internationally for conferences and team trips
Work remotely from anywhere in the world
Have access to all the tools and tech you need to work effectively
Earn a competitive salary with bonuses and benefits
To succeed in this role you should have the following skills and experience:
Experience with Craft CMS and Craft Commerce
Experience with modern PHP development using PhpStorm and Xdebug
Experience with DevOps a plus
Excellent written and verbal communication skills
Ability to communicate effectively with both technical and non-technical customers
Ability to analyze complex problems and present solutions
Are self-motivated and can work independently
