Operations Coordinator

Our Operations Coordinators provide leadership and helps manage the overall direction to Technicians that ensures 100% customer satisfaction. We are looking for a leader who is focused on exceeding our customer service expectations, with strong problem solving abilities and excellent interpersonal skills. 

As an Operations Coordinator you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers and exceeds all customer expectations. This position offers a competitive starting salary and the ability to lead and motivate a diverse team to drive results.

What’s In It For You!

• Ongoing specialized, paid training and career growth opportunities. This is more than a job!
• Regular contests with unique prizes and incentives
• Great medical, dental, vision, short- & long-term disability and life insurance options
• Company paid holidays, floating holiday, and paid time off (PTO)
• 401(k) plan with competitive company match
• Education assistance – we encourage and support our employees who want to improve their skills and further their education
• Engaging and fun company culture that’s made up of a diverse group of people
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities
• Eligible for free monitored security system after 90 days
• An onsite state of the art fitness facility, café, walking trail, basketball court and a dedicated Fitness Director (Corporate Office in Charlotte, NC)
• Birthday and Work Anniversary Rewards

Responsibilities

• Support the Operations Supervisor/Manager and Technicians by scheduling and routing customers
• Schedule, route, and confirm jobs for Install/Service Technicians in your area
• Maintain schedules for Install/Service Technicians to ensure that schedules are full daily
• Contact customers to reschedule jobs when needed in order to make the most efficient route
• Training existing Installers/Technicians on changing processes, procedures and technologies
• Demonstrating and coaching behaviors that ensure quality customer service
• Supporting new employees through training and future development
• Communicate with different departments to get jobs covered and maintain back logs
• Implement new ideas and strategies to make tasks easier
• Keep a focus on customer service as a number one priority
• May have additional duties as assigned by Management

Qualifications

• High School Diploma required
• Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
• Ability to write reports and correspondence. Excellent presentation, facilitation and communication skills
• Intermediate level with Microsoft products/Mastermind/ClickMobile
• Good problem solving and decision-making abilities
• Must be able to understand and embrace the company core values, corporate goals, mission, and vision 
• Willingness to work flexible hours, including weekends

Competencies and Characteristics (Core): 

• Managing Vision and Purpose – Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the visions; makes the vision shareable by everyone; can inspire and motivate.
• Strategic Agility - Strong strategic analytical skills with the ability to develop creative approaches to communications and problem solving, anticipating future impact and issues.
• Business Acumen - knowledgeable in current and possible future policies, practices, trends, technology and information regarding retail data, analytics and business intelligence. Understands the purpose and stakeholders of Harbor Freight practices, policies, procedures and systems.
• Presentation Skills - translates complex data analysis into actionable, comprehensible material for diverse audiences in all formats, including formal presentations to large and/or senior teams, as well as informal one-on-one updates
• Managing and Measuring Work - establishes clear objectives and measures for self and others. Monitors and reports on progress and results. Sets benchmarks and ensures accountability.
• Customer Focus - Is dedicated to meeting the needs of internal and external customers. Gets first-hand internal customer information and uses it to improve processes and deliverables.

• Results Focus - Through a hand’s on approach, establishes clear objectives and measures for self and others. Monitors and reports on progress and results. Sets benchmarks and ensures accountability.

 Role-Specific:

• Analytical Thinking: have the ability to scrutinize and dissect facts and concepts in order to better understand an entire situation
• Action Oriented: enjoy environments possessing great challenge and requiring diligent work to accomplish deadline-oriented tasks
• Time Management: able to maintain focus, obtain goals and complete tasks in a timely and effective manner
• Understanding Others: able to recognize and appreciate the intricacies of how different teams function, as well as their intentions, needs and values, and is able to utilize this knowledge to better partner with and motive them
• Written Communication: able to write clearly and succinctly in a variety of settings and styles, while consistently conveying messages in a way that creates the desired impact

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.

Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.