Information Technology System Administrator

About the Company:

At cPacket, we are leaders in next-generation observability and packet analysis technology that empowers businesses to take control of their network performance. With our cutting-edge solutions, we deliver real-time insights into network traffic, monitoring, and security. We’re passionate about helping organizations optimize their infrastructure, improve operational efficiency, and enhance their digital experience.

About the Role:

The Sr IT Systems Administrator works as a member of a cross-functional IT team with shared ownership of internal IT infrastructure at cPacket. This role is considered critical, must be on-site in cPacket’s Milpitas, CA office, and must be willing and able to travel to cPacket’s Portland, OR office for work as needed.

Primary Responsibilities:

• Providing exceptional Tier 2/3 IT Help Desk and IT Administration support for the organization across multiple locations (Milpitas CA, Portland OR, and various remote locations),
• Helping to ensure that the team members are meeting identified timelines, providing mentorship to team members,
• Ensuring that weekly team objectives are accomplished and/or updated with latest status,
• Designing, implementing, scaling, monitoring, and maintaining our internal IT solutions (hardware and software),
• Contribute to the day-to-day operations of critical infrastructure that provides IT/Development services to internal customers,
• Combine your technical ability, strategic thinking, and detail-oriented execution in an agile environment; you will employ state-of-the-art tools and techniques to meet cPacket’s strategic objectives in the efforts to achieve the executive vision
• Shared ownership of the IT-system up-time and availability,
• Identifying, building, maintaining, and documenting Automation Tools and workflows to ultimately improve system provisioning, configuration, integration, deployment, and patch processes,
• Identifying, building, maintaining, and documenting process workflows for onboarding/offboarding of internal stakeholders,
• Managing various OS environments (Windows, Mac, Ubuntu), network equipment (Palo Alto, Juniper, Cisco, etc), and other solutions (Active Directory Hybrid, GSuite, Office365, Avanan, SolarWinds IPAM, Netbox, Mosyle, ManageEngine MDM, etc)
• Designing, implementing, and maintaining an IT Disaster Recovery program,
• Assisting in the implementation, audit, and achievement of various Security Compliance certifications,
• Collaborating with our Software Engineering, Product Management, Accounting, and Sales teams to implement and continuously improve solutions for a wide array of projects,
• Actively communicating with clients and vendors for the day-to-day operations,
• Creating knowledge base articles for commonly identified issues

Qualifications:

• 6+ years of applicable experience in Systems Administration/Engineering,
• Bachelors’ degree in an applicable information technology related major or equivalent relevant experience
• Solid written and verbal communication skills
• In-depth knowledge of most of the tools outlined, their associated technologies, Active Directory, Azure Active Directory, Group Policy, DNS, DHCP, NPS, Certificate Services, Python, Azure AD
• Windows administration skills - setup, troubleshooting, scripting, management
• Linux administration skills - setup, troubleshooting, scripting, management
• Strong familiarity with VMware, vCenter, vSphere and ESX and relative support
• Strong familiarity with administrating common collaboration tools
• Strong familiarity with JIRA, Confluence, Slack, Go to Meeting, gSuite, O365. Zoom
• A team player comfortable working in a startup-like environment.
• Self-starter, flexible, adaptable, collaborative and motivated

Pay range and compensation package:

We offer a competitive compensation package range for this position of $120-170,000 based on factors such as experience, skillset, and overall impact within the company. The package range includes a base salary, annual performance bonuses, private pre-ipo equity stock options and company 401k contributions. Final offers will be determined based on experience, skills, location and the candidate’s role in driving company success.