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Role Overview
The Coworking Space Manager is the face of the center, responsible for delivering an exceptional member experience while ensuring smooth day-to-day operations, high occupancy, and a vibrant community culture. This role combines facilities management, customer service, community building, and light sales/retention responsibilities.
Key Responsibilities
- Act as the primary point of contact for all members; greet visitors and handle queries promptly.
- Onboard new members: orientation to facilities, policies, access systems, and introductions to the community.
- Oversee daily operations: front desk/reception, housekeeping, security, pantry, meeting rooms, and common areas.
- Coordinate with vendors (housekeeping, security, IT, AMC, pantry) to ensure uptime of Wi‑Fi, printers, AC, power backup, and other assets.
- Manage inventory: office supplies, pantry stock, event materials, and maintenance spares.
- Conduct space tours for prospective clients; explain plans, pricing, amenities, and terms.
- Follow up on leads from walk-ins, website, and referrals; support conversion to memberships.
- Maintain member records, agreements, KYC, and access logs in the coworking management system.
- Coordinate with accounts on invoicing, collections, deposits, and refunds; track dues and send reminders.
- Prepare daily/weekly/monthly MIS: occupancy, footfall, leads, events, issues resolved, vendor costs.
- Liaise with IT, sales, marketing, and finance teams for seamless workflows and escalations.
Required Qualifications & Skills
- Education: Graduate in any discipline; MBA/PGDM in Operations/HR/Marketing is a plus.
- Experience: 1–2 years in facilities management, hospitality, retail operations, property management, or coworking/community management. Freshers with MBA/PGDM in operations/HR/Marketing can apply for this role.
- Skills:
- Strong communication in English + local language; professional phone and in-person etiquette.
- Customer service orientation; ability to handle complaints calmly and resolve quickly.
- Basic commercial awareness: understanding of leases, billing cycles, and occupancy metrics.
- Organizational skills: checklists, MIS, vendor coordination, and event planning.
- Comfort with technology: coworking management software, Google Workspace/MS Office, WhatsApp Business, basic Excel.
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