Operations Manager

Description

Operations Manager

Primary Function:
Cowabunga Bay is looking for a talented and motivated individual to fill the full-time position of Operations Manager. This person will be expected to drive the Aquatics experience for both Guests and Team Members through their initiative, safety-oriented behaviors, and commitment to creating a positive environment.

Duties & Responsibilities

The Operations Manager may be called upon to perform any or all the following functions:

• Responsible for managing the day-to-day operation of the Operations department. This includes safety/aquatic risk management, training, guest service standards, team member satisfaction, cleanliness, and facility upkeep.
• Responsible for the performance of approximately 200+ hourly lifeguards in addition to directly overseeing the respective leadership of the department.
• Assist in development of best practices and standard operating procedures for Cowabunga Bay Operations department.
• Manages the supervisory management staff and hourly lifeguards by providing feedback on performance, performing annual performance appraisals, and providing development.
• Manages both the labor and non-labor budgets for the department, as well as works with the Finance team to develop the annual operating budgets.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Recruits, hires, and trains new team members.
• Updates and establishes department policies and procedures, training, and safety, as well as enforcing these and company policies.
• Performs other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Minimum Qualifications / Experience

• Strong customer orientation.
• Demonstrated ability to lead people and get results through others.
• Ability to think ahead and plan over a one-to-two-year time span.
• Problem analysis and problem resolution at both a strategic and a function level.
• Ability to organize and manage multiple priorities.
• Bachelor’s Degree preferred.
• Advance/Basic computer proficiency.
• Excellent interpersonal and communication skills.
• CPO/AFO license.
• Required to obtain industry recognized CPO/AFO pool operators’ certificate within 12 months of employment.
• Ability to work weekends, holidays, and variable shifts.
• The mental and physical capacities necessary to perform the primary job duties include standing or long periods of time, walking distances, climbing, working in a small or confined space, and lifting to 25 lbs.
• Willingness to work in outside weather conditions to include extreme temperatures, wet and/or humid conditions.
• 1-3 years park operations supervisory experience required with 3-5 years of experience in water park industry or related professional area; or equivalent combination of education and experience.
• Experience with StarGuard Lifeguard program preferred.