Conversion Manager, Customer Onboarding

Are you an experienced team leader with a passion for sales, customer service and team performance? We're looking for a Conversion Manager to lead a growing team in our global contact centre function, supporting international applicants through their journey from enquiry to enrolment. In this key role, you'll drive a 'sales through service' approach - ensuring every applicant receives timely, personalised and solutions-focused support across multiple channels including phone, email, live chat and WhatsApp. By resolving queries, guiding applicants, and collaborating with teams like Admissions and Recruitment, you'll play a critical part in enhancing the student experience and driving enrolment outcomes. Based in India, this is a fantastic opportunity to step into an international-facing role where your ability to manage performance, coach team members and improve processes will directly impact conversion goals. If you bring experience in contact centre operations, team leadership, CRM systems (such as Salesforce), and a commitment to excellent service delivery, this role offers the chance to be part of a mission-driven global team changing lives through education.

Coventry University Group is a global education group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them.