RxCloud
Website:
therxcloud.com
Job details:
We are seeking a Coupa Administrator to support and enhance the Coupa platform through effective ticket management, system administration, approvals, access controls, reporting, and integrations. The role requires strong ownership, timely communication, and the ability to resolve issues independently while adhering to operational governance
Required Skills
- Hands‑on experience with Coupa administration and workflows.
- Strong understanding of procurement and finance processes.
- Experience with approval chains, access control, and reporting.
- Familiarity with ERP integrations (NetSuite preferred).
- Experience with ITSM/ticketing tools (ServiceNow, Jira, etc.).
- Strong communication, documentation, and ownership mindset.
Core Responsibilities (All Levels)
- Own and manage Coupa support tickets end‑to‑end with mandatory 24‑hour updates.
- Administer Coupa modules including Procurement, Invoicing, and User Management.
- Configure and support approval workflows and approval chains.
- Manage user access, roles, and permissions (including elevated/admin access with approvals).
- Support reporting and data investigation (e.g., financial and transactional reports).
- Coordinate with ERP systems (e.g., NetSuite) and external vendors when required.
Ensure accurate ticket status classification and proper documentation.
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