Supervising Office Assistant I

About the Department

The County of Riverside’s Department of Child Support Services (DCSS), Support Services Team, seeks to fill a single vacancy for a Supervising Office Assistant I who will be assigned to Riverside, CA. 

The incumbent will be responsible for supervising clerical staff in various areas, including the support services team, the mailroom, and reception. The selected candidate will set production goals, prepare performance evaluations and conduct reviews with employees, maintain attendance records, and approve or deny requests for time off. The Supervising Office Assistant I will also be required to write internal procedures for work assignments, review reports, make recommendations, and enforce disciplinary actions when necessary. Additionally, the incumbent will interview, recommend, select, and train new employees.

The most competitive candidate will possess experience in reception, scheduling, handling confidential information and utilizing Microsoft Suite and other related programs. Incumbents will also have knowledge of DCSS procedures.

Position Duties

• Supervises the work of a clerical staff; establishes work sequence, time table, or priorities; makes work assignments; provides guidance to staff in resolving technical problems and machine operation.

• Sets production goals for unit; evaluates the amount and quality of work completed; motivates employees to improve quality and quantity of work; initiates a variety of corrective actions to solve work performance problems; documents corrective action.

• Prepares and signs performance evaluations; makes recommendations on employee disciplinary actions, dismissals, step increases, and promotions.

• Interviews, selects, and recommends on the hiring of new staff members; reviews performance evaluations with employees; conducts or directs the orientation of new staff members and the training of staff members.

• Resolves problems among assigned staff members; maintains time and attendance records; approves or denies requests for time off; designs physical changes to improve work flow.

• Writes policies and procedures for the unit; establishes and revises internal work policies, procedures, and controls concerning automated editing, typing, and type composing equipment to assure consistency, efficiency, and compliance with user needs.

• In addition, performs complex clerical work as defined in the classification specification of Office Assistant III.

Minimum Qualifications

Experience: Three years of clerical experience. Either of the following may be substituted for one year of experience:

Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field.

OR

Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.

Knowledge of: The principles and techniques of supervision; correct English usage, grammar, spelling, vocabulary, punctuation, format and style; modern office practices and procedures including preparing correspondence and reports, and filing; standard office equipment including the programming of a variety of material information processing equipment; the capabilities and applications of information processing equipment.

Ability to: Supervise subordinates; perform complex clerical work involving independent judgment and initiative; read and interpret information from charts, graphs, and tables; gather data and organize it into report format; understand and interpret laws, rules, regulations, and written policies and procedures, and apply them to specific situations; supervise subordinates.

Other Qualifications

For questions regarding this recruitment

Contact Joshua Roberts at (951) 955-2548 or joroberts@rivco.org. Please allow 1-2 business days for a response to general inquiries.