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INFORMATION TECHNOLOGY MANAGER II - EMERGENCY APPOINTMENT (HOMELESSNESS)

Salary

$141k - $220k

Min Experience

5 years

Location

Los Angeles, California, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

About the Department

Type of Recruitment

Type of Recruitment
Open Competitive - Emergency

Filing Dates
Applications will be accepted from Thursday, April 16, 2026, at 8:00 a.m. (PT) until Monday, April 20, 2026, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Monday, April 20, 2026, to be accepted. 

Exam Number
HH2571A-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Homeless Services and Housing is seeking qualified candidates to fill emergency Information Technology Manager II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Manager II.

Position Duties

  • Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff.
  • Develops and directs the implementation of operational plans to support the County's/department's business goals.
  • Works with department/ business managers to evaluate current and anticipated Information Technology requirements.
  • Develops and negotiates service level agreements and manages to ensure their attainment.
  • Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems.
  • Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications.
  • Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection.
  • Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff.
  • Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects.
  • Manages, directs and evaluates the work of subordinate supervisors whose staff provide data center operations and support of hardware, software and other technology support functions.
  • Coordinates problem solving, conflict resolution, escalations, restart and recovery.
  • Meets and consults with customers and vendors regarding service delivery needs.
  • Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development.
  • Assesses skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments.
  • Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies.
  • Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations.
  • Manages and/or participates in department disaster recovery planning and systems security administration.
  • Manages the development, implementation and administration of technical training program for business users.

Minimum Qualifications

Requirements to Qualify
Option I: Graduation from an accredited college with a Bachelor's degree* in Computer Science, Information Systems, or a closely related field, - AND - five (5) years of progressively responsible**, full-time, paid experience in a centralized Information Technology organization***, performing information systems analysis and design, application development, network administration or operating systems analysis; of which two (2) years must be in a management capacity****.

Option II: One (1) year of experience at the level of Los Angeles County class of Information Technology Manager I*****.

Option III: Four (4) years of progressively responsible**, full-time, paid experience in managing the design, development, implementation, operation and maintenance of a large complex information systems program in a large, multi-service public or private sector organization.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

Special Requirement Information
*To receive credit for your education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution within seven (7) calendar days of the end of the filing period.  Please submit documentation to EStranger@hr.lacounty.gov and indicate your name, the exam name, and the exam number. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit:
https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

**Progressively responsible experience is defined as a significant increase in the complexity and scope of responsibility of the aforementioned experience.

***A centralized information technology (IT) organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit.

****Management capacity is defined as organizing, planning, implementing, and controlling functions and programs, developing and implementing policies, procedures, and guidelines; directing the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives, includes managing the staff and resources of a small division or large section that providing information technology services for business users.

*****Experience at the level of Information Technology Manager I is defined as under direction, planning, organizing, and directing the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. 

You may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level. 

License
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class
II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Desirable Qualifications
  • Experience working for a public homelessness services agency, such as LAHSA, within the last 6 months.

Other Qualifications

Exam Content
During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

Application and Filing Information 
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add EStranger@hr.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Social Security Number
Please include your Social Security Number for record control purposes.  Federal law requires that all employed persons have a Social Security Number.

Computer and Internet Access at Public Libraries
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. 

Anti-Racism, Diversity, and Inclusion (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact Name: Emily Stranger
Department Contact Email: EStranger@hr.lacounty.gov
Teletype Phone: (800) 735-2929

About the company

Provides public services and healthcare to Los Angeles County residents.

Skills

network administration
service delivery
Service Level Agreements