StaffLink Express
Website:
stafflinkexpress.info
Job details:
Position: Country Head – India
Location: Mumbai
Employment Type: Full-Time
Level: Country Leadership
Function: Business Development | Recruitment Operations | HR-Tech / SaaS Sales
Priority: MyGlit Commercial Growth
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About the Role
We are seeking a commercially driven and entrepreneurial Country Head – India to lead the next phase of our business growth in the Philippines.
This is a senior leadership position that goes beyond traditional HR, recruitment, or operations management. The successful candidate will be responsible for building revenue, developing a high-performing local organization, strengthening recruitment delivery, expanding client relationships, and establishing a strong commercial presence for Gratitude and MyGlit in the Philippine market.
The role combines three core business engines:
1. MyGlit Sales & Business Development – Building recurring HR-tech/SaaS revenue.
2. Recruitment & Agent Hiring – Building productive recruiter, sourcing, and agent networks.
3. Lateral, IT & Professional Recruitment – Expanding specialist and professional recruitment capabilities.
MyGlit commercial growth is the highest priority for this position.
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KEY RESPONSIBILITIES
1. MyGlit Sales & Business Development
The Country Head will lead the commercial expansion of MyGlit in India and be responsible for developing a sustainable pipeline of employers and business customers.
Key Responsibilities
• Develop and maintain a qualified pipeline of potential MyGlit customers, including:
o Employers
o Recruitment agencies
o BPO organizations
o Shared-services companies
o Growth-stage businesses
o Other organizations with significant recruitment requirements
• Identify and pursue new business opportunities across the India market.
• Build relationships with CEOs, business owners, HR Heads, Talent Acquisition leaders, recruitment decision-makers, and other senior stakeholders.
• Lead senior-level sales discussions and commercial negotiations.
• Conduct compelling product presentations, live demonstrations, solution discussions, proposals, and negotiations.
• Convert qualified prospects into paying MyGlit customers.
• Drive recurring subscription revenue and support account expansion.
• Develop strategic partnerships that increase:
o MyGlit adoption
o Candidate traffic
o Employer participation
o Market penetration
• Gather market intelligence and customer feedback to support decisions relating to:
o Product development
o Pricing
o Customer onboarding
o Go-to-market strategy
• Own and manage the complete sales funnel from initial prospecting through customer acquisition and renewal.
Sales Funnel Ownership
Target Account → Qualified Meeting → Product Demo → Proposal → Negotiation → Paid Customer → Renewal → Account Expansion
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2. Recruitment Operations & Agent Hiring
The Country Head will build a scalable and disciplined recruitment and sourcing organization capable of delivering consistent quality to strategic clients.
Key Responsibilities
• Recruit, onboard, train, develop, and manage:
o Recruiters
o Recruitment agents
o Sourcing partners
o Team leaders
o Other relevant recruitment personnel
• Establish clear productivity, quality, and accountability standards.
• Build a performance-oriented recruitment culture focused on quality rather than volume for volume's sake.
• Monitor recruitment productivity and identify areas for operational improvement.
• Reduce low-quality CV submissions and discourage CV-dumping practices.
• Improve key recruitment conversion stages, including:
o Sourcing
o Candidate screening
o Interview attendance
o Candidate selection
o Offer acceptance
o Joining/resumption
• Establish effective recruiter structures that can scale without creating unnecessary layers of management.
• Leverage MyGlit workflows, technology, and available recruitment data to improve recruiter accountability and individual productivity.
• Ensure strong recruitment delivery for strategic clients.
• Develop an organization capable of operating effectively without excessive founder involvement in day-to-day execution.
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3. Lateral, IT & Professional Recruitment
The Country Head will help expand the organization's recruitment capabilities beyond high-volume BPO recruitment and develop additional revenue streams through professional and specialist hiring.
Key Responsibilities
• Develop recruitment capabilities across areas including:
o Information Technology
o Technology
o Shared Services
o Finance
o Human Resources
o Sales
o Leadership
o Other professional and specialist functions
• Acquire new clients requiring lateral, IT, professional, and specialist recruitment.
• Expand recruitment spend and wallet share among existing clients.
• Develop specialist sourcing capabilities for difficult-to-fill positions.
• Improve the quality of candidate submissions and the conversion from:
o Submission → Interview
o Interview → Selection
o Selection → Joining
• Recruit and develop specialist recruiters and team leaders.
• Establish clear revenue, productivity, and quality KPIs for lateral and IT recruitment teams.
• Identify profitable recruitment niches where the business can develop repeatable expertise and sustainable revenue.
• Focus resources on commercially viable areas rather than pursuing every available vacancy.
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4. Country Leadership & Client Representation
As the senior country representative, the Country Head will serve as a key face of Gratitude and MyGlit in the Philippines.
Key Responsibilities
• Represent Gratitude and MyGlit professionally in:
o Client meetings
o Industry meetings
o Business development engagements
o Strategic partnerships
o Industry events
• Develop and maintain strong relationships with key clients and strategic stakeholders.
• Own client relationship management and escalation management.
• Ensure consistent service quality across strategic accounts.
• Identify opportunities for client retention, expansion, and additional business.
• Establish a credible local leadership structure.
• Build a strong Philippine organization capable of operating independently.
• Reduce founder dependency in day-to-day India operations.
• Work closely with company founders on business strategy and major priorities.
• Independently execute agreed commercial and operational strategies.
• Establish a culture built around:
o Ownership
o Accountability
o High performance
o Clean and accurate reporting
o Fast execution
o Consistent delivery quality
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5. Commercial Strategy & Market Development
The Country Head will contribute directly to the development and execution of the company's India market strategy.
Responsibilities Include
• Identify market opportunities for MyGlit and recruitment services.
• Develop strategies for acquiring new customers and increasing market penetration.
• Identify sectors and customer segments with strong potential for recurring HR-tech and recruitment revenue.
• Develop strategic relationships that can accelerate market access.
• Monitor customer and market feedback and communicate relevant insights to leadership.
• Identify opportunities for cross-selling recruitment services and MyGlit solutions.
• Develop commercially sustainable recruitment verticals and specialist practices.
• Support pricing, positioning, onboarding, and go-to-market decisions with relevant market intelligence.
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6. Team Building & Organizational Development
The successful candidate will be responsible for building a strong local organization rather than simply managing an existing structure.
Responsibilities Include
• Design and implement appropriate team structures.
• Recruit high-performing team members.
• Establish clear roles, responsibilities, targets, and reporting lines.
• Develop team leaders and future managers.
• Establish performance management systems.
• Monitor team productivity and quality.
• Address persistent performance and quality issues.
• Create an environment of ownership and accountability.
• Build processes that enable the organization to scale sustainably.
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REQUIRED QUALIFICATIONS & EXPERIENCE
We are open to candidates from two primary professional backgrounds. The strongest candidate may combine experience from both.
A. Recruitment Leadership Background
Candidates from recruitment/staffing leadership backgrounds should ideally possess:
• 8+ years of experience in recruitment, staffing, talent acquisition, or HR solutions.
• Strong experience in client management and business development.
• Demonstrated experience building and managing recruiter teams.
• Experience developing recruitment delivery operations.
• Strong understanding of recruitment sales and client acquisition.
• Experience managing recruitment performance and quality.
• A strong network within India:
o BPO sector
o Shared-services sector
o Professional recruitment market
Experience within India BPO, shared-services, or professional hiring networks will be a significant advantage.
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B. Software / HR-Tech Sales Leadership Background
Candidates from HR technology or enterprise software sales backgrounds should ideally possess:
• Experience in B2B SaaS, HR-tech, ATS, HRMS, payroll, job portals, or enterprise software sales.
• Demonstrated ability to conduct product demonstrations.
• Experience personally managing sales conversations and closing subscription-based business.
• Strong understanding of:
o Sales pipeline management
o Recurring revenue
o Customer acquisition
o Account expansion
o Renewals
• Strong commercial and negotiation capabilities.
• Recruitment or HR-domain experience will be a significant advantage.
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