Website:
abitravels.co.in
Job details:
Company Description
ABI Tours and Travels is an IATA-accredited travel agency providing comprehensive travel solutions for leisure, corporate, and international travelers. We specialize in flight bookings, visa assistance, holiday packages, hotels, travel insurance, and customized travel experiences. With decades of industry expertise, we are committed to delivering reliable service, competitive pricing, and exceptional customer support.
Role Description
ABI Tours and Travels is looking for a proactive and customer-oriented Counter Staff / Field Executive to join our team in Moradabad. This is a full-time, on-site role that combines front-office operations, visa processing, and field responsibilities.
The ideal candidate will manage customer inquiries, handle domestic and international travel bookings, process visa applications, coordinate travel documentation, and assist clients throughout their travel journey. The role also involves local field work, including document collection and delivery, client visits, and business development activities.
Key Responsibilities
- Attend to walk-in customers and provide professional travel consultation.
- Handle domestic and international flight bookings, hotel reservations, holiday packages, travel insurance, and other travel services.
- Manage end-to-end visa processing, including documentation, application preparation, appointment scheduling, submission, tracking, and customer updates.
- Verify travel and visa documents for accuracy and completeness.
- Coordinate with embassies, consulates, visa application centres, airlines, and travel partners.
- Process bookings, issue invoices, collect payments, and maintain customer records.
- Respond to customer inquiries via phone, email, WhatsApp, and in person.
- Conduct local field visits for document collection and delivery, bank work, and client servicing.
- Visit corporate clients and prospective customers to generate new business opportunities.
- Follow up with customers to convert inquiries into confirmed bookings.
- Maintain accurate records of bookings, visa applications, and customer documentation.
- Ensure high standards of customer service and compliance with company procedures.
- Support the team in achieving monthly sales and service targets.
Qualifications
- Excellent communication and customer service skills.
- Strong sales, interpersonal, and relationship-building abilities.
- Good organizational and multitasking skills with strong attention to detail.
- Proficiency in MS Office, email, and internet applications.
- Professional attitude and problem-solving mindset.
- Ability to work independently and collaboratively.
- Willingness to travel locally for field work.
- Valid two-wheeler driving licence is preferred.
- Previous experience in travel, tourism, visa processing, hospitality, or customer service is preferred.
Preferred Skills
- Knowledge of visa documentation and application procedures for major destinations.
- Experience with airline ticketing and GDS systems is an advantage.
- Understanding of passport, travel insurance, and international travel documentation.
- Strong administrative and documentation skills.
- Ability to handle multiple applications while meeting deadlines.
What We Offer
- Competitive salary with performance-based incentives.
- Career growth opportunities in the travel and tourism industry.
- Hands-on training in ticketing, visa services, and customer relationship management.
- A supportive and collaborative work environment.
Interested candidates may send their updated CV to varishasami2206@gmail.com with the subject line "Application – Counter Staff / Field Executive".
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