About the role
As a Response Manager, you will be responsible for leading incident management process to resolution while ensuring minimal disruption to IT service operations. Your role will involve monitoring, predicting, and preventing incidents, with the ultimate goal of maintaining service availability and performance at the highest possible levels. You will collaborate closely with multi-functional teams, ensuring that all incidents are efficiently logged, categorized, and resolved, while also refining incident management protocols over time. This role requires quick thinking, strong problem-solving skills, and the ability to remain composed during high-pressure situations. If you are passionate about operational excellence, problem resolution, and continuous service improvement, this role is for you.
About the company
Cosmogence is a platform that connects North American employers with international candidates from India, Brazil, Philippines, etc., who want the flexibility to work from home. We're looking for talented individuals who have a proven track-record of successfully delivering high quality work.
