The primary responsibilities of this role include scheduling client appointments, warmly greeting clients upon arrival, and maintaining a thorough knowledge of the services offered.
The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, and be well-spoken and articulate. They should be flexible with scheduling, have strong analytical and decision-making abilities, and exude a friendly, outgoing demeanour. Additionally, they must be able to multitask effectively, work well in a team, and be comfortable with basic computer and software applications.
Work Schedule:
This is a part time position. The role is 3 days per week, on-site with standard working hours of Tuesday-Saturday 9AM-6PM PST . We believe in maintaining a healthy work-life balance while ensuring business needs are met.
Salary Expectations:
$17-$21/hr
Requirements:
· Serve as the primary point of contact for patients, providing courteous, timely, and professional communication from initial inquiry through post-treatment follow-up;
· Coordinate patient scheduling, consultations, and appointments in collaboration with medical providers to ensure efficient clinical operations;
· Collect and verify patient demographic, medical history, and consent information in compliance with HIPAA and other applicable privacy laws;
· Prepare and organize patient charts and records in the electronic medical record (EMR) system prior to clinical encounters.
· Provide patients with information regarding available aesthetic services, procedures, pre- and post-treatment care instructions, and expected outcomes, as directed by licensed providers;
· Support patients in understanding treatment plans and assist in addressing non-clinical questions or concerns;
· Ensure patients are informed of fees, payment options, and applicable policies in a clear and professional manner.
· Coordinate communication between patients, clinical staff, and management to support seamless care delivery;
· Maintain and update patient records accurately and confidentially in accordance with clinic policies and regulatory requirements;
· Assist in managing provider schedules, treatment room readiness, and inventory of supplies to support operational efficiency;
· Process patient payments, invoices, and financial transactions in accordance with practice policy and applicable law.
· Adhere to all practice policies, procedures, and professional standards, including infection control, patient confidentiality, and workplace safety protocols;
· Assist with maintaining compliance documentation and audit readiness, including patient consent forms and recordkeeping;
· Promptly report any adverse events, patient complaints, or operational concerns to the appropriate supervisor or compliance officer.
· Maintain a professional appearance and demeanor consistent with the image and standards of the practice;
· Participate in staff meetings, training sessions, and continuing education opportunities as required;
· Represent the practice with integrity and discretion in all patient and community interactions.
· Assist other providers with their patients and the practice's needs as directed;
· Assist and support CPP's and the practice's support team as directed; and
· Demonstrate brand loyalty and promotion of the business as an individual and as a team member.
Qualifications:
· Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.
· Experience in a medical office or medical spa setting is an asset but not required.
· Experience managing phone systems and scheduling in a medical office environment.
· Excellent communication, organizational, and multitasking abilities.
· Proficiency in computer systems and typing skills.
. Mandarin is an asset but not a requirement.
Benefits:
· Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
· Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
· 401(k) Matching – Plan for the future with our generous 401(k) matching program.
· Aesthetic Industry Perks – Enjoy free and discounted services and products.
· Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.