ISON Travel
Website:
isontravel.com
Job details:
Position: Travel Consultant
Function: Operations
Location: Remote/Attend meetings as required
Reports to: Team Leader/Operation Manager
About us:
Our team of passionate, dedicated corporate travel consultants take great pride in what they do and they are totally committed to delivering an exceptional service. Every one of our consultants is a seasoned travel expert with a minimum of 10 years industry experience. They are pro-active, pay great attention to detail and have a wealth of invaluable personal contacts.
We believe in automation and seamless processes to make sure all our customers stay happy.
By working closely with our industry partners, and combining our expertise and insight, we negotiate the best rates on your behalf. From exclusive air fares and hotel rates with added complimentary benefits, ISON Travel will deliver a program that brings exceptional value to your business.
We take our commitment to service seriously. In today’s world, we know how important your duty of care to protect your employees is. Our 24-hour response team are available 365 days with no additional “out of hours” fee in sight, to ensure you and your business are always in safe hands.
Role Purpose:
As a Travel Consultant at ISON Travel, you will be an integral part of supporting our UK and US team and dedicated to providing exceptional support for our corporate clients' business travel needs.
Your role is pivotal in ensuring smooth, efficient, and cost-effective travel arrangements while delivering top-tier service.
Qualifications/Skills Required:
GDS - Sabre experience is a must.
Galileo or Amadeus GDS experience is a plus
Must have experience in flight bookings, hotel, ground transportation, and itinerary planning.
Proven experience as a Travel Consultant in a corporate or business travel environment.
Experience working on a US and UK corporate or leisure account is a plus.
Familiarity with travel booking tools and corporate travel management systems.
Exceptional customer service skills with a focus on client satisfaction.
Flexibility to work on day shift, night shift, weekends, and bank holidays.
Strong problem-solving skills and adaptability in high-pressure situations.
Knowledge of corporate travel policies and compliance requirements.
Relevant certifications in business travel management are advantageous.
Key Responsibilities:
Your role will include but not be limited to-
Client Relationship Management: Establish and maintain strong, professional relationships with corporate clients. Serve as the primary point of contact for their travel requirements.
Travel Planning and Coordination: Expertly manage all aspects of business travel, including flight bookings, hotel accommodations, ground transportation, and itinerary planning. Ensure client itineraries align with their business objectives and preferences.
Profit Optimization: Monitor and seek opportunities for cost savings while maintaining the highest standards of service. Negotiate corporate rates and discounts with travel providers to increase profits.
Travel Policy Adherence: Ensure compliance with corporate travel policies and guidelines. Stay updated and educate clients on policy requirements and help them make informed decisions.
Documentation and Reporting: Maintain accurate records of travel bookings, expenses, and client preferences. Generate and send invoices as required promptly.
Safety and Security: Stay informed about global travel advisories, health alerts, and security updates. Implement risk management protocols to safeguard travelers.
Travel Technology Proficiency: Utilize travel management software and platforms effectively to streamline booking processes and access real-time travel information.
Experience Required: 3–4 years in the travel sector, along with at least 1 year of customer-facing corporate experience. Candidates should have strong working knowledge of travel booking systems, including Galileo, Amadeus, and Sabre.
Shift timing
24*7
Work Week:
5 days work week with Weekends working (Friday Saturday & Sunday), any day between Monday to Thursday will be a week off basis on rostering.
Click on Apply to know more.