About the role
As a Digital Customer Specialist at Corp One, you will handle customer queries via voice support, providing solutions with professionalism and empathy. Strong communication, active listening, and a customer-first attitude are essential.
This role requires:
- Excellent English communication (Telugu/Hindi is a plus)
- Patience and problem-solving skills
- A willingness to work in a fast-paced, customer service environment.
Qualification:Any graduate (B.Tech, B.Sc, BCA, B.Com, BA, BBA, etc.)
Year of passing:No restriction (Freshers & Experienced both welcome)
Strong English speaking and writing skills are mandatory.
Must hold original educational certificates.
Update your resume with any customer service experience, internships, or certifications. Highlight your communication skills and commitment to customer satisfaction. Use job-relevant keywords in your resume and cover letter.
Learn about Corp One'svalues and services before applying — it shows preparation and genuine interest during interviews.
In this role, you will be responsible for handling customer interactions through voice-based channels, resolving queries, providing product and service information, and ensuring customer satisfaction with every interaction.
Key Responsibilities:
- Handle inbound and outbound calls with professionalism and courtesy.
- Address customer inquiries and resolve issues efficiently and empathetically.
- Identify customer needs and provide timely solutions to enhance satisfaction.
- Maintain accurate records of customer interactions in the system.
- Follow communication scripts, company policies, and guidelines during interactions.
- Escalate complex queries to the appropriate department while ensuring proper follow-up.
- Stay up-to-date with product knowledge and company updates to deliver accurate information.
- Collaborate with team members and supervisors to maintain high service quality.
- Meet or exceed daily, weekly, and monthly performance metrics such as call handling time, customer satisfaction scores, and first-contact resolution rates.
- Adhere strictly to company data protection, confidentiality, and compliance policies.
- Work in rotational shifts as required (if applicable).
- Participate in ongoing training and workshops for continuous professional development.
About the company
Corp One is a leading BPO service provider, offering world-class customer support and digital solutions to global clients. We are driven by innovation, integrity, and a customer-first approach. As we expand our operations, we are on the lookout for enthusiastic individuals who are passionate about delivering excellent service and shaping their careers in the fast-growing BPO industry.
