Technical Support Consultant II

Technical Support Consultant II Role and Responsibilities: - Provide technical support and troubleshooting to Cornerstone clients and users over phone, email, and chat. - Follow standard procedures to identify, research, and resolve issues in a timely manner. - Document all client interactions and resolutions in the customer relationship management system. - Contribute to knowledge base articles and FAQs to improve self-service capabilities. - Collaborate with Product, Engineering, and other teams to escalate and resolve complex issues. - Demonstrate empathy, patience, and a commitment to delivering exceptional customer service. Requirements: - 1-3 years of customer service and/or technical support experience in a SaaS or enterprise software environment. - Strong interpersonal and communication skills, with the ability to effectively explain technical concepts to non-technical users. - Excellent problem-solving and analytical skills, with a keen attention to detail. - Familiarity with cloud-based software, web technologies, and common troubleshooting methodologies. - Proficient in using customer relationship management (CRM) and ticketing systems. - Ability to work collaboratively in a team environment and adapt to changing priorities. - Bachelor's degree or equivalent experience.

Cornerstone is a leading people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Cornerstone serves over 6,000 customers and 75 million users and is available in 180 countries and 50 languages.