Technical Support Consultant

Technical Support Consultant Responsibilities: - Provide technical support and troubleshooting to customers on a variety of Cornerstone products and services - Identify and diagnose customer issues and work to resolve them in a timely and efficient manner - Escalate complex issues to appropriate teams and follow up to ensure timely resolution - Document all customer interactions and maintain detailed records - Collaborate with cross-functional teams to enhance products and improve customer experience - Stay up-to-date on Cornerstone's product offerings, features, and best practices - Proactively identify opportunities to improve customer satisfaction and operational efficiency Required Qualifications: - 2+ years of experience in a technical support or customer service role - Strong problem-solving and analytical skills with the ability to think critically - Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical customers - Proficient in using various software applications and tools to troubleshoot and resolve customer issues - Ability to work independently and as part of a team - Bachelor's degree or equivalent experience

Cornerstone is a leading global people development company that is pioneering the future of learning and talent management. We help organizations to realize the potential of the modern workforce by making the right investments in their people. For more than 20 years, our software has helped companies around the world modernize their people strategies, unlock their people's potential and capitalize on the value created by their people.