Global Portal Experience Analyst

We're looking for a Global Portal Experience Analyst This role is Remote, Spain

At Cornerstone, we are dedicated to enhancing the global experience of our Solution Consultants (SCs) and helping our Sales organization by providing them with robust baseline demo portals, seamless support for shared demo instances, and by managing projects that directly benefit our sales organization and mainly the Solution Consulting community. Our GPE Team plays a vital role in empowering our SCs and other teams that use demo portals and ensuring that they can deliver top-notch presentations to our clients. We are looking for a dynamic and motivated Analyst to join us in this exciting journey.

Position Overview

As a Global Portal Experience Analyst, you will be an integral part of the Global Portal Experience (GPE) Team reporting to the Team Lead. Your primary responsibility is to support the development and maintenance of baseline demo portals, provide technical assistance for shared demo instances, assist in project management, and troubleshoot ServiceNow tickets related to demo tools. You will contribute to elevating the quality of solutions presented to prospects and customers and play a pivotal role in the enhancement of the Solution Consultants' (SCs) and the sales global experience.

In this role you will...

• Portal Development and Maintenance: Collaborate with your team to ensure baseline demo portals are kept up to date and accurately reflect the latest solutions offered by Cornerstone.
• Technical Support: Provide expert support to ensure that the demo tools operate seamlessly for SCs and sales professionals.
• Project Management: Work with cross-functional teams to define, plan, and execute projects that directly benefit the SC and sales community, improving demo assets, user experience, and solution demonstration. Gather requirements for future projects and ensure their successful execution.
• Troubleshooting: Promptly and efficiently troubleshoot and resolve ServiceNow tickets related to demo tools.
• Quality and Performance: Monitor and maintain the quality and performance of demo portals and instances, implementing necessary improvements.
• Documentation and Training: Develop and maintain documentation, training materials, and best practices for SCs and sales employees using demo portals and instances.
• Innovation: Devise creative solutions for effective product demonstrations and implement them according to a defined release schedule.
• Cross-functional Collaboration: Collaborate with teams across the globe, including Solution Consulting, Global Customer Success (GCS), Product Management, and Engineering.
• Industry Trends: Stay up-to-date with industry trends and emerging technologies to continually enhance our demo capabilities.
  
  

You've Got What It Takes If You Have/are...

• Bachelor's degree in a relevant field or equivalent work experience.
• Proficiency in Cornerstone Products and product certifications.
• Familiarity with ServiceNow or similar ticketing systems.
• Project management skills.
• Excellent troubleshooting and problem-solving abilities.
• Experience with Cornerstone OnDemand (CSX, SBX or STX) customer implementations.
• Creative problem-solving skills and a proactive approach.
• Self-motivated and capable of working independently.
• Strong team player with excellent virtual collaboration skills.
• Adaptability and quick learning in a dynamic environment.
• Excellent written and verbal communication skills.
• Nice to have: HTML, CSS, JavaScript, and AWS.
  
  

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 36700 - 58700 EUR.

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Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.