We're looking for a Content Operations Analyst | Pune | Hybrid
This role is Office Based, Pune Office Content Operations Analyst – Pune |
Hybrid
Reports to: Manager, Content
About
this role
Cornerstone’s
Content Operations team is dedicated to ensuring that Cornerstone Content End
Users – learners, partners, internal teams, prospects, and customer admins –
have a seamless experience with their content library
As a
Content Operations Analyst, you will be responsible for ensuring that our
Content products are successfully delivered, seamlessly refreshed, and
effectively maintained. With a portfolio of 30+ content subscriptions and
thousands of customers to support, a successful candidate is someone who
thrives on a process-based team, is highly organized, and has very strong
communication skills
Content
Operations Analysts are responsible for delivering consistent output in a
timely manner, frequently managing multiple inquiries and deadlines without
sacrificing quality. This individual must be capable of working in a
collaborative environment with a customer-oriented mindset. The Content
Operations Analyst performance is based on specific metrics associated with
activities supporting the delivery, maintenance/troubleshooting, and refresh of
Cornerstone Content libraries
Location:
Candidates must be
located near the Pune Office in India, with the ability to work in-office at
least three times per week
In this role, you will
Assist in the timely fulfillment
of all e-Learning content solutions, ensuring timely and accurate delivery
of assets in a fast-paced, high-volume environment.
Troubleshoot content delivery and
quality issues by identifying problems, researching, and applying
solutions – often collaborating with cross-functional support teams and
escalating when necessary.
Serve as Operations point of
contact regarding content issues and system functionality. Constantly
evaluate and strengthen quality standards to ensure a high-quality content
experience for Cornerstone’s clients.
Identify and document potential
workflow and process improvements and communicate them to the Team
Manager.
Support larger Content Services
team and assist with ad hoc projects as assigned.
Document & maintain processes
& workflows, identifying areas of improvement on an ongoing basis.
Maintain deep technical expertise
of Cornerstone’s proprietary tools for content uploads and serve as a
product/technical representative of the content upload process internally.
Recommend controls by identifying
problems and writing improved procedures.
Ability to work on multiple
projects simultaneously.
Consideration for privacy and
security obligations.
You've
Got What It Takes If You Have.
Bachelor’s degree or equivalent
working experience - Engineering, Business, Finance backgrounds preferred
1-2 years of relevant experience
with a tech company, preferably SaaS focused
Tech-savvy – comfortable in
Outlook, Excel, Salesforce, Jira a plus
Prior knowledge dealing with
technical users is a plus
Strong written and verbal
communication skills with excellent follow-up to ensure client
expectations and deadlines are met
Ability to manage multiple
projects simultaneously, keep close attention to details & communicate
progress with team & leader
Bias towards action and a
solution-oriented mindset
#LI-Onsite
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
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