Customer Success Manager

Warning: We work 7 days a week. We’re building fast.

Business is exploding. Sales are outpacing onboarding, and we need someone who can own this chaos and build a machine.

\ We're not looking for a support agent. We're looking for someone who treats onboarding like go-to-market infrastructure. Someone who thrives in ambiguity, builds processes like a founder, and documents like a maniac. You’ll talk to customers daily, master legacy real estate software no one's ever heard of, and make magic out of mess.

What You’ll Do

• Own onboarding for 50+ customers at once - from kickoff call to "live and loving it"
• Run training calls every day with customers’ ops teams and C-suites
• Deep dive into messy, outdated systems - and make sense of them fast
• Write docs, build workflows, track every task and follow-up like your life depends on it
• Be a customer whisperer. Guide them. Teach them. Push them over the finish line.
• Work directly with the CEO. Then build and run the onboarding team yourself.
  
  

Who You Are

• Probably an ex-founder, early startup hire, or ops-minded builder who just gets sh*t done
• Hyper-organized. You never forget a follow-up or drop a ball
• Great communicator - with execs, with operators, with engineering
• Obsessive about systems, workflows, and repeatable processes
• Knows their way around Google Docs, Notion, Excel
• No ego. No excuses. You take ownership and make things happen
• Hungry. As in, working-weekends-is-fun hungry
  
  

Why Now?

We're drowning in demand. This is your chance to step into a wildfire and start throwing water. If you want to build something from zero and scale it to 1,000+ accounts in the next year, come do it.

You’ll get real responsibility, fast. You'll build the process and the team.

Perks

• High pay, high trust, high stakes
• Equity in a rocketship
• Work directly with the CEO
• Learn how to scale a startup by actually doing it
• In-office. Every day. Let’s move faster than remote ever could
  
  

If You’re In, Then Send Us

• A 1-minute video telling us what you’ve built before
• Documentation and playbooks you’ve made
• Why you love onboarding, process, or fixing chaos
• Your biggest win (doesn't have to be work-related)