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IT Systems Engineer

Location

Gloucestershire, England, United Kingdom

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

CoreTech is a specialist cyber security company, proud of our world-class technical capability. We use our knowledge to solve our clients' hardest problems to help make UK cyberspace safer.

We’re on the lookout for an IT Systems Engineer to join our small, friendly, and hands-on team. You’ll be the first point of call for technical queries, helping us maintainhigh standards while improving how we support the wider business.

We’re a small IT-focused team that wears many hats, so while we all have our defined roles, there can be the need to get involved with other actions on a day-to-day basis. You will be a need to be adaptable and organised as priorities change.

Role To Be Responsible For But Not Limited To

  • Provide First and Second level technical support on incidents and problems.
  • Create, Maintain and Utilise technical documentation.
  • There is an opportunity for the creation of an IT Helpdesk, built fromthe current processes and systems with assistance from other team members. To produce new procedures and ways of working, establish SLAs and reporting and look to improve older processes.
  • Initial point of contact and triage for incidents and problems.
  • Keep up with daily checks on critical systems such as backups, update services and alerts
  • Handle all new device builds such as laptops, desktops, and mobile devices. Also get hands on with builds of Infrastructure with team members.
  • Assist other Operational functions with requests such as Procurement and Asset controls.
  • Involvement with documentation and procedures for IT Certification, such as ISO27001 & Cyber Essentials.

Essential Skills

  • Experience of Windows products such as Windows 11, Server, Active Directory, DNS, DHCP
  • Fundamental knowledge of networking
  • Administration of AWS/Azure platforms
  • Excellent communication and time management skills
  • End user device troubleshooting skills
  • Knowledge of Linux systems
  • Must be eligible and willing to undergo SC clearance

Desirable Skills

  • Use of a ticket/incident management system
  • Good troubleshooting methodologies
  • Scripting and automation experience
  • Experience of working in a Helpdesk environment
  • Exposure to Data Centre/Comms room working

This role may suit someone that has worked for a small organisation to provide technical support and is looking to get more involved with Infrastructure projects to continue to build on a foundation of technical knowledge.

Work Benefits

  • Promotions are based on technical excellence and reviewed regularly.
  • 25 days holiday per year (with bank holidays on top), option to buy up to 5 days per year.
  • Level up with an extra day of holiday per year, up to an extra 5 days, starting from 2 years' service.
  • We offer financial support to cover HMRC allowable costs of relocating if you’re moving to the area.
  • Training and development opportunities to support your career aspirations.
  • O'Reilly books subscription which provides access to huge range of technical books.
  • Regular events including internal technical conferences, company socials and pizza-fuelled lunchtime seminars. 
  • Free seasonal fruit, tea, coffee, milk, squash and hot chocolate.

Financial Benefits

  • A company bonus scheme so that everybody is rewarded for company success. This is an annual award that is based on the company hitting its targetedforecast. We have achieved this every year to date.
  • 8% company contribution to pension with no minimum requirement for employee contribution.
  • Death in Service cover of 4x base salary.   

Health Benefits - Private Medical Including Access To

  • Private online GP, and a helpline to speak with various healthcare professionals.
  • Physiotherapists, osteopaths or chiropractors for muscle, bone, and joint pain.
  • Mental health - counselling, and specialist consultations and treatment with psychologists and cognitive behavioral therapists.
  • Annual Health assessment.

Location

We are based in the centre of Cheltenham in a stunning newbuild contemporary office 5min walk from the local shops and cafes. This role is an onsite role in order to best provide support to colleagues.

Additional Details

Please note, due to sensitivity of the role, successful applicants must be British Citizens and willing to undergo background checks to obtain a security clearance.

Skills

Active Directory
AWS
Azure
DHCP
DNS
Linux
technical support
time management