Cook County Offices Under The President | Administrative Hearings Auditor Bureau of Administration Bureau of Economic Development Bureau of Finance Bureau of Human Resources Bureau of Technology Facilities Office of the President
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Job Summary
Provides remote technical assistance for end-user hardware and software installation, configuration, troubleshooting, and deployment. Serves as the first point of contact for technical issues via phone, email, or remote support tools, resolving routine issues in accordance with established procedures and escalating complex cases to higher-level IT support teams as necessary.
“The Offices Under the President will seek to fill the position by means of the Job Fair process.”
JOB FAIR DATE & LOCATION
Wednesday, May 27, 2026
9:30am to 4pm
Palmer House Hilton Chicago
124 S Wabash Avenue, Chicago, IL 60603 Chicago, Illinois 60602
Qualified applicants will be offered interviews at the Job Fair.
Applicants must interview in-person during the job fair as time permits. Limited spots are available. Pre-registration for the fair is highly encouraged through the event link. On-site registration is also available.
Bring your ID to apply in person.
Knowledge, Skills and Abilities
• Ability to provide basic insight, advice and expertise to other professionals, management, and external contacts in an assigned functional area.
• Knowledge of basic and standard principles and practices for a specialized area of focus.
• Knowledge of desktop operating systems, standard office productivity software, and basic networking concepts.
• Ability to troubleshoot hardware and software issues using established procedures.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office applications.
• Ability to operate as a team player and communicate basic or narrow-defined knowledge to team members and external stakeholders.
Minimum Qualifications
• Graduation from an accredited college or university with a Bachelor's Degree or higher or
• Possession of a High School Diploma or General Education Development (GED) Certificate and
• Four (4) years of end-user support experience in help desk or service desk environment or directly related experience or
• An equivalent combination of education and/or experience is required.
Physical Requirements:
Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
Group and Voluntary Benefits Offered:
· Medical, Dental, and Vision
· Basic Term Life Insurance
· Pension Plan
· Deferred Compensation Program
· Employee Assistance Program
· Paid Holidays, Vacation, and Sick Time
· Voluntary Benefits
· You May Qualify for the Public Service Loan Forgiveness Program (PSLF)
· For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
· For eligible employees the County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.
Salary Range: $52,108 - $ 57,570
The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.
VETERAN’S PREFERENCE
When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
- MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
- IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION “Are you a military veteran?”
- ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).
The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov
VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.
Candidates who are contacted will be required to produce original required documents (e.g., current driver’s license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.
Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County’s Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County’s Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (d)
*This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.
NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.
*Must be legally authorized to work in the United States without sponsorship.
Please contact BHR.WorkforceStrategy@cookcountyil.gov for inquiries about this position
EEO Statement
Cook County Government is an Equal Employment Opportunity (“EEO”) employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.
Social Media Disclaimer
The County’s hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County’s hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.
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If you have an issue completing your application, please contact the Agency listed below for the specific job:
Forest Preserve District 708-771-1561
Health & Hospitals System 312-864-0430
Juvenile Temporary Detention 312-433-7102
Offices Under the President 312-603-3300 Opt #2.
Sheriff Dept 312-603-6463
Recorder of Deeds 312-603-5095