Junior UX Researcher

Welcome to Conversion! Conversion is an organization that intends to prove that evidence-based decisions get the best results. Our people are our engine to achieve this, and we believe our unique culture is the fuel. As a certified Great Place to Work®, our culture is built on a shared set of values, behaviours, practices, attitudes and goals that characterize us. Our values - GRIT, REAL, MAVERICK, CURIOSITY and INTEGRITY - are at the core of everything we do. Here you get to work with super talented, passionate people who will challenge you to do your very best everyday. We're a team that is all pulling in the same direction and we support each other fully without ego or drama. We're interested in collective success and we are committed to doing what's best for our clients and each other. We're proud to be an inclusive company that encourages people to bring their whole selves to work. We dare to challenge old ideas and we work towards shared goals that make an impact. We are committed to continuous improvement in all that we do and we persevere through any obstacle. If you love challenges, are ready to get your hands dirty, dig in, fail, succeed, learn, and own your role- then keep reading and apply below! Primary Purpose As a Junior UX Researcher, you will work with our UX Research and Experimentation Consultant teams to process and analyze qualitative and quantitative research data to uncover insights for our clients. You will execute qualitative and quantitative research studies to explore the behavioural psychology and usability of digital and omnichannel experiences. Who You Are Naturally curious about people and understanding their motivations and behavior Unwavering in your standards – always striving to exceed high benchmarks Detail-oriented – able to identify and resolve every detail that is important to the situation Able to identify problems and develop sound, carefully thought-out solutions Resourceful and dependable – able to excel rather than withdraw when you encounter roadblocks and obstacles Technologically savvy – able to understand and make use of brand new programs and tools quickly What You Have The ideal candidate has the following qualifications, but we're looking for the right candidate so don't be shy if you don't check every box 3+ years of post-secondary education 6+ months of hands-on experience in applying a broad range of qualitative and quantitative research methods including conducting in-depth interviews, usability and accessibility testing, diary studies, surveys, card sorting, eye and click tracking, etc. Top-notch written and oral communication skills. You'll not only need to communicate complex subjects in a way that's easy to understand with the rest of the team but will also need to work closely with clients. You will deliver compelling presentations to small and large groups of clients and prospects. Proven ability to understand business contexts, scope and design research methodologies, execute on research, analyze findings, and present findings and recommendations. Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on qualitative and quantitative evidence. Exceptional project and organization management skills to coordinate research efforts across multiple projects. Passion, energy and enthusiasm to drive results with a team-oriented approach; must be self-motivated, proactive, and flexible. Experience with research tools such as usertesting.com, dscout, qualtrics, etc. Experience with online collaboration tools like Asana, Google Docs, Google Analytics, SPSS, Excel, and Powerpoint. Accountabilities Plan and run detailed qualitative and quantitative studies for our clients. This can include in-person and remote interviews, diary studies, usability tests, secondary research, competitor analysis, surveys, journey mapping, personas and other methodologies using WiderFunnel's proprietary methodologies. Process, analyze, and summarize data sets from research. Create materials for key stakeholders summarizing key findings. Confidently present research and findings. Collaborate with WiderFunnel's Strategists and Designers to identify opportunities to leverage user research insights.

Conversion is an organization that intends to prove that evidence-based decisions get the best results. Our people are our engine to achieve this, and we believe our unique culture is the fuel. As a certified Great Place to Work®, our culture is built on a shared set of values, behaviours, practices, attitudes and goals that characterize us. Our values - GRIT, REAL, MAVERICK, CURIOSITY and INTEGRITY - are at the core of everything we do. Here you get to work with super talented, passionate people who will challenge you to do your very best everyday.