Full Potential Solutions
Website:
fpsinc.com
Job details:
Roles and Responsibilities:
People leadership & team development
Manage and coach engineers across levels (L1–L5), including onboarding, performance management, career development, and promotion readiness.
Build a high-trust feedback culture with strong engineering fundamentals (code review, testing, documentation, incident learning).
Recruit and hire across multiple levels; help scale the team responsibly.
Delivery & execution
Own delivery outcomes: planning, prioritization, scope control, and risk management across concurrent projects.
Collaborate with Product and stakeholders to translate requirements into clear technical plans and measurable milestones.
Establish and improve agile operating rhythms (sprint/kanban, roadmapping, retros, metrics). Enforce CI/CD workflows (both with and without repositories) Conversational AI platform leadership
Lead implementation and enhancement of solutions built on Cognigy and/or Amazon Lex + Amazon Q (chat/voice bots, routing, integrations, and knowledge-driven experiences).
Ensure best practices for conversational design implementation, NLU/LLM prompt/tooling hygiene, and safe fallbacks/hand-offs to live agents.
Improve bot quality through evaluation, testing strategies, monitoring, and iterative optimization.
Operational excellence & Cross-functional collaboration
Define and enforce standards for reliability, observability, and on-call readiness (SLOs, logging, dashboards, alerts).
Drive incident response and root-cause reviews; ensure learnings translate into durable engineering changes.
Work with security/compliance stakeholders for data handling, retention, and access controls when integrating customer data sources.
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