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Job details:
Job Title - Control Tower Executive ( Finance + Sales )
Location - Bangalore
CTC - 3.75LPA Fixed + 50k Variable
Company Description
NoBroker.com is India’s first and only PropTech unicorn, revolutionizing the real estate industry by eliminating brokers and enabling direct interactions between property owners and tenants or buyers. Founded in 2014 by alumni from prestigious institutions like IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker serves over 30 lakh customers monthly and operates in major cities such as Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by leading investors, the company has raised $366 million to create advanced technology solutions for property search, rental agreements, home services, and more. With a passionate team of over 5,000 employees, NoBroker is dedicated to simplifying real estate transactions through innovation and transparency.
Role Description
We are seeking a Control Tower Executive for a full-time on-site position based in Bangalore City. The role involves monitoring real-time operations, ensuring service-level agreements (SLAs) are met, analyzing operational metrics, and coordinating between internal teams to resolve any service disruptions. The Control Tower Executive will also be responsible for generating performance reports, identifying operational inefficiencies, and contributing to process improvement initiatives.
Qualifications
- Manage client relationships for residential and commercial societies and ensure smooth service delivery.
- Should be Proficient in English and Hindi Mandatory, knowing regional language is a plus.
- Should have Advanced Excel Knowledge.
- Handle client escalations, coordinate with internal teams, and ensure timely issue resolution.
- Monitor ERP operations including billing, complaint management, reports, and user support.
- Track SLA compliance, ticket resolution TAT, ERP accuracy, and overall operational performance.
- Conduct regular review calls/meetings with RWAs, facility managers, and society representatives.
- Prepare operational reports, maintain documentation, and monitor dashboards for service quality.
- Should have a bachelor's or master's degree in Finance.
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