Contractor

LTIMindtree

Website: ltimindtree.com
Job details:
We are looking for a German Language Service Desk Analyst to provide Level2 technical support to end users in Germanspeaking regions The role involves incident resolution request fulfillment and application infra support while ensuring adherence to defined SLAs and quality standards

Provide L2 service desk support for IT incidents and service requests

Handle inbound and outbound support interactions in German and English

Perform incident analysis troubleshooting and resolution based on priority and impact

Act as an escalation point for L1 teams and provide guidance where required

Monitor and manage tickets using ITSM tools ServiceNow Remedy SNOW like tools

Perform root cause analysis for recurring issues and suggest preventive actions

Coordinate with L3 application infrastructure and network teams for advanced troubleshooting

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