LTIMindtree
Website:
ltimindtree.com
Job details:
We are looking for a German Language Service Desk Analyst to provide Level2 technical support to end users in Germanspeaking regions The role involves incident resolution request fulfillment and application infra support while ensuring adherence to defined SLAs and quality standards
Provide L2 service desk support for IT incidents and service requests
Handle inbound and outbound support interactions in German and English
Perform incident analysis troubleshooting and resolution based on priority and impact
Act as an escalation point for L1 teams and provide guidance where required
Monitor and manage tickets using ITSM tools ServiceNow Remedy SNOW like tools
Perform root cause analysis for recurring issues and suggest preventive actions
Coordinate with L3 application infrastructure and network teams for advanced troubleshooting
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