Route Manager

Continental

Salary: $60k
Location: Horseheads or Elmira
Job type: Full-time

Required skills

Microsoft Office

About the role

As a Route Manager, you will play a critical role in delivering exceptional breakroom experiences to our clients. You will lead and support a team of Route Merchandisers, ensuring routes run efficiently, service standards are met, and customer expectations are consistently exceeded.

This is a hands-on leadership role. It is ideal for someone who enjoys being in the field, developing people, solving problems in real time, and building strong client relationships.

Essential Duties & Responsibilities

Lead & Develop Your Team
- Supervise, coach, and support Route Merchandisers to drive performance and accountability
- Hire, train, and onboard new team members for success in the field
- Conduct regular ride-alongs, audits, and quarterly one-on-one performance reviews
- Foster a positive, inclusive team culture where employees feel supported and motivated
Drive Operational Excellence
- Ensure daily route completion and adherence to schedules
- Monitor inventory practices including FIFO, short-dated product usage, and waste reduction
- Oversee merchandising standards, pricing accuracy, and product placement
- Ensure all equipment is clean, functional, and properly maintained
- Partner with service teams to resolve equipment issues quickly
Own the Customer Experience
- Serve as a primary point of contact for client interactions
- Conduct account visits to strengthen relationships and address feedback
- Identify upselling opportunities and support business growth
- Partner with Account Managers to ensure account retention
Manage Day-to-Day Operations
- Review daily route activity, cash handling, and reporting accuracy within the Seed system
- Ensure service calls are created and resolved efficiently
- Support warehouse operations and inventory counts as needed
- Assist with installations, upgrades, and removals of equipment
- Maintain fleet readiness and coordinate vehicle needs

Job Requirements

Experience in a route-based, field service, or logistics environment
Proven ability to lead, coach, and hold a team accountable
Strong communication skills with both employees and customers
Comfortable using technology and reporting tools. Microsoft Office experience is preferred
Ability to solve problems quickly in a fast-paced environment
Valid driver’s license with a good driving record
Ability to pass a DOT physical
Willingness to drive a 16-20' box truck

Physical Requirements

Ability to lift and push 50 or more pounds
Comfortable with frequent movement, including bending, reaching, and operating a hand truck

Schedule & Work Environment

Full-time, onsite role. Remote work is not available for this position
Typical hours fall between 5:00 AM and 5:00 PM, Monday through Friday
Schedule may vary based on business needs, with occasional weekend coverage

Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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About Continental

Provides food and beverage services for workplaces and events.

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