Mindtel Global
Website:
mindtelglobal.com
Job details:
A high-volume digital content moderation and trust & safety operation serving global consumer platforms and user-generated content (UGC). This remote, contractual role supports platform integrity, compliance, and community standards enforcement across text, image, and video channels—operating from India on a work-from-home basis.
Role & Responsibilities
- Review and classify user-generated content (text, images, video) against established community guidelines and safety policies with speed and accuracy.
- Enforce policy decisions: remove or escalate content, issue warnings, and apply sanctions per workflow and SLA.
- Document moderation actions and produce clear case notes to support audits, appeals, and cross-functional investigations.
- Escalate complex or high-risk incidents to Trust & Safety specialists and collaborate with legal, safety, and engineering teams as required.
- Meet quality and throughput KPIs; participate in calibration sessions to maintain consistency and reduce false positives/negatives.
- Identify recurring trends and provide feedback to improve policies, training materials, and moderation tooling.
Skills & Qualifications Must-Have
- Content Moderation
- Trust and Safety
- Policy Enforcement
- Text Moderation
- Image Moderation
- Escalation & IncidentManagement
Preferred
- Video Moderation
- Content Management Systems
- Multilingual Moderation
Qualifications & Work Requirements
- Comfortable handling sensitive content and exercising sound judgment under emotional pressure.
- Reliable home office setup with secure internet and ability to work flexible shifts, including nights and weekends as needed.
- Proven track record in high-volume moderation or trust & safety operations (contract or full-time).
Benefits & Culture Highlights
- Fully remote contractual role with India-wide hiring and flexible shift options.
- Structured onboarding, policy training, and ongoing calibration to help you succeed in a high-impact moderation environment.
- Opportunity to work on global safety programs and influence policy improvements across platforms.
Keywords: remote content reviewer, content moderator, trust & safety, UGC moderation, policy enforcement, escalation management, India remote contract.
Skills: video,contractual,content moderation,calibration,escalation,management,content management systems,training
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