- Location
- Greater Bengaluru Area
- Job type
- Full-time
Required skills
- API
- compliance
- middleware
- CCaaS
About the role
Infinite Computer Solutions
Website:
infinite.com
Job details:
Hybrid Role
Location(s) Bangalore /Pune
Required Qualifications
- 4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO environment
- Proficiency in at least one major CCaaS platform: Genesys Cloud CX, NICE CXone, Five9, Cisco UCCE/PCCE, or Amazon Connect
- Solid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design
- Experience with REST API integration and CTI middleware configuration
- Working knowledge of call recording platforms and compliance recording requirements
- Ability to produce technical documentation: configuration guides, runbooks, and integration specifications
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