Bhanzu
Website:
bhanzu.com
Job details:
Company Description
Bhanzu is the world’s largest online math learning platform, revolutionizing how students engage with math by merging advanced pedagogy with innovative technology. With a mission to make world-class education universally accessible, Bhanzu empowers learners to apply math skills meaningfully. Headquartered in India, Bhanzu serves students across 20+ countries, including the United States, United Kingdom, Middle East, Canada, Australia, and New Zealand. With over 50,000 learners and counting, Bhanzu is dedicated to transforming education and expanding into holistic confidence-building learning experiences. The team comprises passionate educators, innovators, and problem-solvers changing the way the world learns.
At Bhanzu, we’re building a math learning experience that truly understands every learner. To achieve this, we go beyond data — we actively listen to our students, parents, and teachers through meaningful conversations.
About the Role:
As a Customer Insights Specialist, you’ll be part of a small, high-impact team responsible for being the Voice of the Customer. Your role will involve engaging directly with customers, uncovering patterns in their feedback, and translating those insights into actionable recommendations that improve our product, operations, and communication.
What You’ll Be Doing
- Conduct short, structured interviews with teachers, parents, and students across geographies and segments
- Follow pre-defined research questions while adapting naturally to each customer’s tone and flow
- Listen deeply to identify key motivational drivers — including satisfaction, engagement, and churn
- Accurately document verbatims, tone, and emotional cues (not just responses)
- Capture quantitative signals from conversations (e.g., percentage of mentions for specific pain points)
- Collaborate closely with the Researcher to align interviews with quarterly research goals (e.g., renewal drivers, experience gaps, communication triggers)
- Participate in weekly debriefs to share insights, notable quotes, and recurring patterns
What We’re Looking For
- 2–6 years of experience in a customer-facing or communication-driven role (Customer Experience, Operations, Research, Sales, or Community)
- Excellent spoken and written communication skills in English; proficiency in one or more regional languages is a plus
- Strong conversational ability with natural empathy — able to build trust and encourage openness
- Deep listening skills and curiosity about customer motivations and behaviors
- Ability to probe thoughtfully and uncover underlying reasons behind customer sentiment
- Comfortable with data organization, structured note-taking, and identifying patterns
Bonus
- Experience with user interviews, customer feedback analysis, or NPS programs
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