Aon
Website:
aon.com
Job details:
Job Responsibilities
As a Consultant, You Will Be Responsible For
Operational & Process SME Responsibilities
- Serve as the SME for your assigned cash cycle process (e.g., Receivables, Collections, Cash Application, Carrier Disbursements, Bank Reconciliation), providing guidance and escalation support to colleagues.
- Oversee day‑to‑day workflow, ensuring that work is allocated, prioritized, and completed within defined service levels and quality standards.
- Perform complex or high‑risk activities within the process (e.g., complex reconciliations, high‑value items, exception handling), and provide hands‑on support during peak periods.
- Monitor process performance and key metrics (e.g., aged debt, unapplied cash, reconciliation breaks, turnaround times) and take corrective actions as needed.
- Analyze operational data to identify trends, root causes, and opportunities for improving efficiency, accuracy, and client experience.
- Collaborate with internal stakeholders (e.g., Commercial Risk, Finance, Accounting, Technology) and external partners (e.g., carriers, clients) to resolve complex issues and ensure smooth end‑to‑end execution.
- Contribute to and lead aspects of continuous improvement initiatives, including documenting and updating procedures, standardizing work practices, and supporting automation or system enhancements.
People & Team Leadership (where applicable)
If Assigned People Management Responsibilities, You Will Also
- Lead a team of Cash Cycle Specialists, providing day‑to‑day direction, coaching, and feedback to support performance, development, and engagement.
- Manage staffing, scheduling, and workload balancing to ensure adequate coverage and timely completion of work.
- Support recruitment, onboarding, and training of new colleagues, ensuring they gain the knowledge and skills required to perform effectively.
- Conduct regular one‑to‑one discussions and performance reviews, setting clear expectations and development goals for team members.
- Foster an inclusive, collaborative team culture that reflects Aon’s values and colleague experience.
Governance, Quality & Controls
- Ensure that all activities within your process adhere to internal controls, company policies, and relevant regulatory requirements (such as SOX and internal audit standards).
- Support month‑end and year‑end closing activities by ensuring reconciliations, postings, and issue resolutions are completed accurately and on time.
- Maintain and regularly review process documentation, work instructions, and control evidence to support compliance and audit readiness.
- Escalate risks, control issues, and significant operational incidents promptly, and support remediation efforts.
- Maintain SOPs (Standard Operating Procedures) for all processes, review annually, and update as needed.
Collaboration & Stakeholder Management
- Act as a primary operational contact point for your process, building strong relationships with upstream and downstream stakeholders.
- Partner with the Associate Director, Cash Cycle to implement process changes, new policies, and performance improvement plans.
- Prepare and present periodic reports on process performance, trends, and improvement opportunities to leadership.
You Bring Knowledge and Expertise
Required Experience
- 3+ years of progressive experience in cash cycle management, accounts receivable, finance operations, or related areas.
- Hands‑on experience in at least one core cash cycle process (e.g., cash application, collections, bank reconciliation, carrier disbursements) with demonstrated subject matter expertise.
- Strong understanding of accounting principles (U.S. GAAP) and financial controls (such as SOX) relevant to cash cycle processes.
- Proven track record of managing workflow and meeting service, quality, and control standards in a fast‑paced environment.
- Demonstrated ability to analyze data, identify trends, and drive practical process improvements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and with external partners.
Preferred Experience
- Prior experience in a senior specialist, team lead, or informal people‑leadership role (e.g., mentoring, training, or delegating work to others).
- Exposure to managing or coordinating a small team and/or hybrid responsibilities (both processing work and overseeing others).
- Experience in the commercial risk insurance industry, financial services, or a shared services/global capability center environment.
- Familiarity with ERP and financial systems (such as Workday, SAP, Oracle, or similar platforms), reconciliation tools, and reporting/analytics solutions.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) or participation in continuous improvement projects.
Education
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent years of industry experience.
We Offer You
2576453
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