VMC Soft Technologies, Inc
Website:
vmcsofttech.com
Job details:
Job Title: SIAM (Service Integration and Management) Consultant
Location: Any Location in India
Experience Required: 8 to 14 Years
Notice: Immediate to 15 Days
Role Overview
We are seeking an experienced SIAM (Service Integration and Management) Consultant to drive enterprise-scale SIAM and ITSM transformation initiatives across complex multi-vendor environments. The ideal candidate will possess strong expertise in SIAM frameworks, ITSM governance, ITIL practices, and service performance management. This role offers the opportunity to work on large-scale transformation programs focused on modern governance models and AI-aware service management practices.
Required Technical Skills
Must-Have Skills
- SIAM Framework & Operating Model
- ITSM Processes
- ITIL Best Practices
- Multi-Vendor Governance
- SLA / OLA / KPI Management
- Service Review & Governance Forums
- ITSM Tools such as ServiceNow, BMC Helix, etc.
- Conflict & Escalation Management
Desired Competencies
Must-Have Competencies
1. SIAM Framework Knowledge
Strong understanding of SIAM operating models, governance structures, and service integration principles within complex enterprise environments. Experience in implementing SIAM frameworks across multiple service providers is essential.
2. ITSM Process Expertise
Hands-on expertise in ITSM processes including Incident, Problem, Change, Request, and Service Level Management. Ability to design and optimize ITSM processes aligned with business and operational objectives.
3. SIAM & ITIL Certification
Mandatory certification in SIAM and ITIL V3 2011 or ITIL 4 Foundation. Candidates should demonstrate practical application of ITIL and SIAM principles in enterprise transformation engagements.
4. Multi-Vendor Governance
Experience in managing multi-vendor ecosystems, ensuring seamless collaboration, accountability, and service integration among internal and external stakeholders. Strong governance and stakeholder management capabilities are required.
5. SLA / OLA / KPI Management
Strong expertise in defining, monitoring, analyzing, and improving SLAs, OLAs, and KPIs to ensure service quality and operational excellence across enterprise environments.
6. Conflict & Escalation Handling
Ability to manage service escalations, resolve conflicts between stakeholders and vendors, and drive effective resolution management through structured governance mechanisms.
Good-to-Have Competencies
1. ITIL Foundation (Version 5)
Knowledge or certification in the latest ITIL Foundation Version 5 framework with awareness of evolving IT service management trends and practices.
2. AI / GenAI Awareness in ITSM Context
Understanding of AI and Generative AI capabilities within ITSM environments, including intelligent automation, predictive analytics, virtual agents, and AI-driven operational efficiencies.
3. Presales / Solution Support
Experience supporting presales activities including solution design, capability presentations, proposal creation, and customer discussions for SIAM and ITSM transformation engagements.
Roles & Responsibilities
- Drive implementation and governance of SIAM operating models across multi-vendor enterprise environments.
- Define, monitor, and continuously improve SLAs, OLAs, and service KPIs.
- Lead operational, tactical, and strategic governance forums with stakeholders and service providers.
- Conduct SIAM and ITSM maturity assessments and provide transformation recommendations aligned with industry best practices.
- Design and deploy ITSM processes suitable for SIAM-based multi-vendor operating environments.
- Collaborate with customers, vendors, and internal teams to ensure seamless service integration and operational efficiency.
- Support continuous service improvement initiatives and governance optimization programs.
- Contribute to development of reusable SIAM offerings, industry use cases, and consulting frameworks.
- Promote AI-aware service management practices and modernization initiatives within ITSM ecosystems.
- Ensure governance compliance, service accountability, and operational transparency across service providers.
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